Home Ownership Specialist

We have an opportunity for a Home Ownership Specialist to join our successful team in Bristol, although with offices in Exeter, Basingstoke and Newbury, we can be flexible on your base location. This is a full time fixed term contract for 12 months with a starting salary of GBP30,000 - GBP32,000 depending on experience. The role will combine both home and office working to ensure a positive work/life balance. The Role As a Home Ownership Specialist you'll action our customers queries about shared ownership, leasehold and freehold properties. This may include lease compliance, breaches of lease, enforcement and lease extensions, complex permissions, subletting and alterations, land registry, boundary issues, service charges, mortgages approvals and valuations. You'll deliver an excellent customer experience, keeping the customers updated of progress, explaining actions and finding resolutions until their query is resolved. You will work collaboratively with your team and the wider business to provide a proactive data led service, delivering the right outcomes for the customer, building trust and respect within our communities. What we need from you: You'll be a housing professional with home ownership, leasehold and freehold management knowledge. Your ability to understand legal and contractual information will help answer our customers more complex queries.
Good communication and interpersonal skills.Attention to detail and ability to make data led decisions.Experience of working effectively and collaboratively with internal and external stakeholders.Confident, assertive and a good negotiator.Experience of using multiple systems and applications.Focus on providing great service and outcomes for customers. What you'll receive from us As a member of the Customer Service Management Team, you will be part of a friendly, innovative and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:
GBP450 flex-pot annually, discounted shopping & cycling scheme25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Company pension scheme matched up to 12%, life cover at 4x your salaryFlexible working - we're committed to giving people flexibility as widely as possibleOptions for private medical insurance, dental insurance & critical illness cover About us It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
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