Home Ownership Officer

Homeownership Officer
Based: Homebased, able to efficiently travel across a large geographical area, to meet and respond to the needs of the business.
Hours: 35 hours per week
Salary: £30,294 - £33,660 per annum (RFJ 6)
The role
The Homeownership Offer will be responsible for delivering an efficient service to homeowners across the East Midlands.
The role will include carrying out meetings with homeowners, provision of service charge information; co-ordinating legal processes, ensuring that legislative and contractual provisions are fulfilled and preparing management information.
The ideal candidate
We are looking for an individual with sound experience of managing home ownership properties and working a customer experience environment.
The ideal candidate will have worked with and will have been involved in customer service delivery and will have knowledge of legal, regulatory, social and political issues affecting leasehold management and general housing issues.
You will hold previous experience in budgeting and service charge calculations which is also essential for this role.
We are looking for an organised, target focused individual who can demonstrate passion for excellent customer service and the ability to work unsupervised and on their own initiative.
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our generous package includes:
Competitive salary
Contributory pension scheme
Health cash plan – BHSF
39 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)
Flexible working
A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Qualifications
GCSE English and Maths at Grade C or above (or equivalent)
Good digital and IT skills with Microsoft Office
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”

JBRP1_UKTJ