Hire Controller

Our team is the best in the industry - is it time for you to join us?
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
Processing all hire desk administration including customer and supplier queries
Managing approx. 40-50 incoming and outgoing hires per day
Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
Load checking vehicles and working effectively with the depot team of drivers and fitters
Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
Previous experience of working within a high-volume hire desk role is essential
Excellent customer service skills with a focus on increasing sales
Effective communicator with strong organisational skills and attention to detail
Profic...