Hime Improvements Field Manager

Internal job ref: MD1003216099Status: Full TimeJoin Our Team as a Field Manager in OperationsAre you a skilled leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment, ensuring that high standards are met while co-ordinating and overseeing a team of dedicated installers? If so, we have an exciting opportunity for you as a Field Manager at Anglian Home Improvements.Role Purpose: As a Field Manager, you will play a pivotal role in ensuring that our customers receive great service during the installation phase of their contracts. Your primary responsibilities will include coordinating, inspecting, and monitoring all aspects of the installation process. You will co-ordinate Self-Employed Installer teams and Sub-Contractors, ensuring that installations are completed within agreed timescales and Anglian's quality standards.Key Responsibilities:Deliver an exceptional customer experience, adhering to Anglian standardsKeep installer records updated and oversee induction and trainingEnsure safe and on-specification product installations within agreed timelinesMaintain compliance with statutory and local authority requirementsAdhere to Company policies, procedures, and health and safety standardsConduct inspections on workwear, tools, and equipment for complianceHandle customer queries, complaints, and calls promptly and effectivelyCollaborate with senior management on customer complaints resolutionManage retentions and payments according to contract termsEngage new Installer teams and support Service Engineers as neededPerformance Measures:Quality of installations and customer serviceTimely completion of I calls and customer complaintsRevenue generation and debt managementAdherence to standards and training for installersSuccessful execution of tender processesQualifications and Experience:Good numerical aptitude and communication skillsGCSE or equivalent in English and maths (Grade C or above)2+ years' experience or qualification in high-volume residential or construction projectsAppropriate skills in people management and coachingTechnical Competency:Proficiency in Microsoft Office Suite, especially Outlook, Word, and ExcelFamiliarity with in-house IT systemsBehavioural Competency:Customer-focused and results-drivenStrong people management, communication, and negotiation skillsMethodical and organized approach to workloadAbility to work under pressure and meet strict deadlinesPositive attitude, adaptability, and flexibilityHighly Competitive salary31 days holiday, increasing to 33 days after 2 year of serviceCompany CarGroup wellbeing, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym membershipsWide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebiesPaid time off to volunteerGenerous Employee Product Purchase Discount SchemeOur Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
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Can't find what you're looking for?We are a careerfor lifeAnglian is interested in finding talented, ambitious and driven people to join our team. We look forward to hearing from you!
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