HGV Service Controller

Qualified Plant or Fleet Engineer looking for a different direction? Vehicle background, technical experience looking for a rewarding office-based role?
Dawsongroup emc is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire.Working as a part of a busy team, we have an opportunity for a skilled Mechanically biased HGV Technical Service Controllerbased at ourBrighousebranch.
TheHGV Service Controllerare responsible for delivering an excellent customer experience by reviewing predictive indicators and optimising resources to meet our customers needs; maintaining the desired service business performance, working with the wider control team reviewing and planning our field engineers workload to deliver and outstanding level of service to our clients.
We are looking for someone to:
Instilling a Safety first culture
Understanding & responding to customer requests
Planning all jobs to maximise engineer productivity.
Managing and controlling job progress at every stage.
Liaising fully to ensure the job is resolved to the mutual benefit of DGEMC & our external customer
Keeping all systems up to date at all stages with accurate job information
Providing feedback to our clients to ensure best in class service delivery
To be successful for this position you will: