Helpesk Co-ordinator/Administrator

We are looking for a Helpdesk Co-ordinator/Administrator to work for a Facilities Management company who are based in Kenilworth.� They are going through a period of growth and are looking for additional team members to be part of their family feel organised.

The role will be working on the Helpdesk with other team members, so being able to work as part of the team is equally as important as being able to use your own initiative.

Role and responsibilities

The Help-desk co-ordinator role is responsible for the following:�������

• Answering calls and emails from Engineers and Clients�������


• �Logging of jobs in the CAFM system��������


• Allocation of work to engineers��������


• Arranging materials for Engineers within Purchase Order limits��������


• Ensuring job status and notes are correct and updated in the system��������


• Managing of inboxes, dealing with emails and calls��������


• Working alongside the Client Account Lead to ensure clients needs are met

There is also out of hours work available on a weekly rota. Additional pay for the OOH work��������

Taking calls and between the hours of 5pm and 10pm Monday-Friday and weekends���This is home-based working��������

Rota runs from 7am Monday to 7am following Monday��������

Logging and allocating of jobs in line with SLAs�

Essential skills�������

• Industry experience in FM��������


• Strong communications and computer skills

Preferred skills��������

• Good geographical knowledge of the UK��������


• Scheduling experience

If you are interested in this position please apply today to avoid disapointment.