Helpdesk Team Manager

OverviewWe are now seeking for a Team Manager to join us on a permanent basis at our Redditch site. Working 5 days out of 7 and shift patterns between 7 AM and 7 PM on a full time 40 hrs contract. ResponsibilitiesYou’ll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.You’ll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas. QualificationsYou'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.When you join us you will receive:Salary: £31,212 per annumUp to 4% bonus scheme, subject to achievement of targets.Group personal pension scheme of matched contributions between 5% and 6%.25 Days Annual Leave + Bank Holidays.Life AssuranceAccess to state-of-the-art training academyFunded Training Sponsorship SchemeRefer a Friend reward schemeCycle to Work SchemeHealth Cash PlanUp to 10% off B&Q/ Trade Point20% off Nuffield Fitness and Wellbeing CentresDon’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button. Requisition ID2024-#####
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