Helpdesk Team Leader

Role Responsibility:
Helpdesk Team Leader
Salary:£11.67 per Hour
Hours:40 Hours per Week
Monday - Friday 07:30-16:00
Location:Nuffield Orthopaedic Centre,OX3 7HE
At G4S Facilities Management we are passionate about the services we deliver; and our facilities management professionals are at the heart of everything that we do.
Nuffield Orthopaedic Centre is a hospital with a world-wide reputation for excellence in orthopaedics, rheumatology and rehabilitation having treated patients with bone and joint problems for more than 80 years.
We are looking to recruit a Helpdesk Team Leader to join our team and provide a high-quality service by training and monitoring work performances of the team, ensuring that the Helpdesk work with all Facilities departments within G4S is well coordinated and promote good communication between both G4S, the Trust, patients, visitors and the general public by ensuring that all jobs are recorded accurately, in line with contract and communicated effectively.
Main Responsibilities
Ensuring that the helpdesk provides an efficient and courteous service at all times
Coordinating the work flow to ensure that all jobs are recorded accurately, efficiently and within contractual timescales.
To monitor the response times and ensure contract is fulfilled
Be able to produce accurate reports using the information and system in place
Managing the attendance and performance of Helpdesk operators
Undertake the annual reviews and ensure objectives are met
To prepare for one to ones ensuring effective communication to the Service SupportManager
The Ideal Candidate:
Essential
● People management skills
● Good communication
● Ability to work under pressure
Desirable
Knowledge of PFI contracts and systems
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below:
Progression, training and development catered to you
Charity Work - 1 Volunteering day, Match-IT and Payroll Giving.
Uniform Provided
Annual leave entitlement – 20 days plus bank holidays Pro Rata
Refer A Friend incentives
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Confidential Counselling Services
24/7 support specialising in health and medical
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
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