Helpdesk Manager

Do you have a passion for delivering quality customer service? Are you a natural leader that has a talent for inspiring teams? As Helpdesk Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers.
Your role will involve the adaptation and development of procedures to always ensure the highest quality of service. Efficiency and effectiveness is key, and you will be the champion of these within the helpdesk service. Inheriting ADSLs Safety First value, youll ensure Health and Safety policies and procedures are adopted, leading by example within your areas of responsibility. Youll operate under the ethos of one team, sharing knowledge and utilising productive communication methods to achieve our business and team objectives in operational excellence. And thats not all! You will also be responsible for continual service improvement and your leadership will guide the team towards success, creating an exceptional customer experience.
But first, meet the team
With a 35-year contract, making soldiers lives better is at the heart of everything we do at Aspire Defence Services.
Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thri...