Helpdesk Coordinator

Job Title: Helpdesk Coordinator

Contract Type: Permanent

Salary Range: �23,000 - �27,000 per annum

Working Pattern: Full Time - Shift Pattern

8:00am - 17:00pm | 8:00am - 16:00pm | 9:00am - 17:00pm (Flexible Working)

Location: Rochester, UK

My client is currently seeking a motivated and customer-focused Helpdesk Coordinator to join our dynamic team. As a Helpdesk Coordinator, you will play a vital role in providing outstanding support to clients and stakeholders.

Key Responsibilities:

• Providing prompt and effective solutions to users by phone, email, or in person
• Raising and accurately recording all reactive faults reported to the helpdesk onto the facilities management software system
• Collaborating with internal teams to escalate and resolve complex issues
• Maintaining a high level of professionalism and customer service at all time
• Raising instructed quoted works onto the Oracle system for approval by the Helpdesk Manager, Senior Contract Manager and Head of Facilities, attaching the relevant supplier quotation documents as well.
• Day-to-day control of helpdesk management software system including:

- Managing and updating asset databases

- Statutory Compliance monitoring

- Updating existing or new employee's automatic email communication details

Required Skills and Experience:

• Experience working in a similar helpdesk or technical support role
• The ability to work to tight deadlines and prioritise accordingly
• Good working knowledge of IT systems to include word, excel and data basis.
• Excellent communication skills, both verbal and written
• Knowledge or experience using Oracle is advantageous
• Ability to manage multiple priorities and work under pressure to meet deadlines

Working with us:

• We offer a competitive salary range of �23,000 - �27,000 per annum
• Conveniently located just 9 minutes walk from Rochester train station
• Nearby parking facilities with a walking distance of 0 from the office
• A supportive and inclusive work environment that values diversity and encourages professional growth
• Opportunities for ongoing training and development
• Employee benefits package including pension scheme and vacation leave

If you are enthusiastic about delivering exceptional customer service and thrive in a fast-paced environment, then we want to hear from you. Apply today with your CV and cover letter detailing your relevant experience to be considered for this exciting opportunity as a Helpdesk Coordinator. (url removed)

Please note that only successful applicants will be contacted for an interview.

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