Helpdesk/Contract Support Administrator

Helpdesk Administrator- Leeds -Up to £26,000 DOE Are you an experienced FM administrator looking for a new challenge? Would you like a role where career progression is at the forefront? If so this may be the role for you! CBW has an exciting new opportunity for a helpdesk administrator to join a leading FM company on a permanent basis. This role is based in Leeds, with the client looking for someone with a relevant admin/facilities background. There are great benefits to this role, including career progression opportunities and over time being paid for any work you carry out after work hours! You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours:08:00-17:00 Monday-Friday (fully in office)Key responsibilities:Management of daily requests via the CAFM system/Help deskLiaise with Contract Manager/ Service Delivery & Mobilisation Manager for allocation of works to contractorsLiaise with allocated client from beginning to end, updating works, assisting with client queries and issuing quotations on client specific web portals and our own CAFM softwareLiaise with engineer to access full scope of work necessary and produce reports/quotationsSource and Order parts/materials from suppliers where necessaryRaise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for paymentMonitor contractor performance against SLA'sAssisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documentsCheck schedule weekly to ensure efficient use of resources and matching skill sets to works, this will involve liaising with technical managersCollate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation ManagerEnsure data for monthly reports are issued to CMUpdate WIP reports weekly for WIP meetingUpkeep of shared drive site documentationFinancial Month end pack submission with Contract ManagerPerson specification/Benefits:Relevant background in a similar roleClient facing attitudeAbility to work in a fast paced environmentSalary of up to £26,000 DOEOT at 1.5X/2.0X21 days plus bankCompany pensionCareer progression
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