Helpdesk Administrator

Skanska, one of the world’s largest development and construction companies, dates back 135 years and had a 2021 revenue of around £12.5 billion. We have 3,300 experts in the UK alone, could joining us be your next career move?
Our Building Services division provides complete Facilities Management of properties throughout the UK, providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.
We are looking for a Helpdesk Administrator to join the Commercial Property Maintenance team at 51 Moorgate, London.
The purpose of the role will be to provide operational administrative support to contracts manager and onsite team in addition to the effective and efficient operation of the onsite helpdesk.
You’ll:
Assume overall control of computerised maintenance system on sites, which fall under group portfolio
Raise additional work task numbers
Coordinate work with onsite building assistants
Organise planned and reactive sub-contractors
Raise internal requisitions for materials and subcontractors
Produce work in progress reports
Assist in compiling monthly reports for client meetings
Issue monthly PPM invoices
Issue additional work and/or material invoices
Assist with compilation of financial spreadsheets
Provide day-to-day management of the CAFM system to ensure we meet our contractual obligations
Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times
Proactively liaise with technical staff, engineers, managers and clients/end users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times
Raise reactive jobs in line with contract/SLA requirements and allocate accordingly
We’re looking for:
Ability to prioritise workloads and work well under pressure
Good computer skills especially Word and Excel
A working knowledge of PPM & reactive systems
Excellent communication skills both written and verbal
Ability to confidentially deal with clients, managers, engineers and sub-contractors
Excellent customer facing skills
Contributing to the success of the team
Flexible approach to work tasks
Positive, can-do attitude towards work tasks and Helpdesk team
Previous experience of using a CAFM system
Previous Helpdesk Experience required.
Equal opportunities
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
Flexible working
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments
We would like you to perform at your best at every stage of our recruitment process. Please contact us using ##### if you require any adjustments that would support you throughout your application.
More information about the role
Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: #####
Closing date
The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
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