Helpdesk Administrator

We are working with a growing Facilities Management company in the Kenilworth area who are looking for an additional Helpdesk Adiministrator to join their team.� If you have a great telephone manner and customer service skills, enjoy variety within a role, have�excpetional administration skills and has some exposure to working on a Helpdesk,�then we want to hear from you.��

Role and responsibilities

The Help-desk co-ordinator role is responsible for the following:��������

• Answering calls and emails from Engineers and Clients�������


• Logging of jobs in the CAFM system��������


• Allocation of work to engineers��������


• Arranging materials for Engineers within Purchase Order limits�������


• Ensuring job status and notes are correct and updated in the system��������


• Managing of inboxes, dealing with emails and calls��������


• Working alongside the Client Account Lead to ensure clients needs are metThere is also out of hours work available on a weekly rota.


• Additional pay for the OOH work taking calls and between the hours of 5pm and 10pm Monday-Friday and weekends, this is home-based working��������


• Rota runs from 7am Monday to 7am following Monday��������


• Logging and allocating of jobs in line with SLAs�

Essential skills��������

• Industry experience in FM�������


• Strong communications and computer skills

Preferred skills��������

• Good geographical knowledge of the UK��������


• Scheduling experience

We are looking to fill this position as soon as possible so apply today to avoid dissapointment.