Helpdesk Administrator

BGIS is a progressive company operating within the Engineeringindustry dealing with Electrical Mechanical related works forcommercial properties. The Helpdesk Administrator’s role will requireclose liaison with the Contract Support and Maintenance Manager,Engineers and external contacts, in order to process all paperworkensuring that all clients and client sites receive a professional andaccurate service. Key Responsibilities Dealing with day to day enquiries from BGIS team and multipleClients Responsible for client facing Help Desk Producing various reports for BGIS and the client Working closely with the contract support by ensuring the followingresponsibilities are carried out in a timely fashion Raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately andkept up-to-date Processing tasksheets daily Logging holiday, sickness for team engineers Day to dayadmin including photocopying, filing etc. Cover holidays,sickness & lunch for other admin team staff Annualarchiving of site files Positively respond to both ourinternal and external customers through effective communication andpersonal accessibility, while optimizing contract performance. Ensuring that all documentation is received from Sub-contractorswith regards to Health & Safety and Company Legislation Check for overnight callouts & respond accordingly Ensuring WIP (work in progress) is up-to-date at all times Maintaining of the site sub-contractor records and Log BookSystem Produce statistical reports on a weekly andmonthly basis Ownership of all tasks through tocompletion. Raising reactive jobs and allocating PPMSusing Concept Evolution system Keep Opti-MIS updated withALL required documentation. Uploading sub-contractorservice sheets on to Opt-Mis system Answering telephoneto internal customers Booking internal meeting rooms Confident communicationwith the client, BGIS team and engineers including telephone, email,radio and face to face At BGIS we believe that diversityand inclusion is a key business driver, such that we never lose sightof its importance as it is woven into the fabric of our organisation.We are committed to maintaining a barrier-free recruitment process byproviding equal employment opportunities through recruiting andretention of individuals of all backgrounds. We recognise thatpromoting diversity is an essential component of our continuingpursuit for organisational success.
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