Helpdesk Administrator

Role: Helpdesk Administrator
Location: London, E1 | Site Based, No WFH
Stat Date: ASAP
End Date: 28/06/#####
Rate: £13.50p/h PAYE + Holiday
Hours: 40hrs p/w | Rotation: Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00 (usually 3 earlies and 1 late)
1st Step Solutions are working on behalf of a leading UK Construction Contractor that have a requirement for an Helpdesk Administrator to join them on a 3 month contract. This is a full time office based position and you will need to complete an Enhanced DBS.
Duties:
* To support in the provision of maintenance services with day to day activities.
* Ensure that defined administrative functions of the department are carried out in a timely efficient manner.
* Maintain record keeping systems for the department, some of which will be computerised.
* Open and distribute all incoming mail.
* To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager.
* Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
* General day to day administrative duties
* To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management.
* Updating of the system with information from sub-contractors.
* Updating of the system with information from operational staff members.
* To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required.
* To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.
Skills/Experience:
* Good basic knowledge of computers and software.
* Performing in a busy and demanding Office Environment.
* Previous customer experience, able to provide a professional and supportive Customer Service.
* Maintain accurate data records.