Helpdesk Administrator

Role: Helpdesk Administrator
Location: Cambridge, CB2 | Site Based, No WFH
Start Date: 22/04/#####
End Date: 03/05#####4
Rate: £13.50p/h PAYE + Holiday
Hours: 37.5 hrs p/w | Monday - Friday, 09:00 - 17:00
1st Step Solutions are working on behalf of a leading UK Construction Contractor that have a requirement for an Helpdesk Administrator to join them on a month contract. This is a full time office based position and you will need to be DBS cleared.
Duties:
* Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team.
* Helping Subcontractors and Suppliers including dealing with electronic correspondence.
* Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained.
* Provide exemplar customer service to all internal and external stakeholders.
* Assist in the collating of and production of reports as required by Helpdesk and Helpdesk Manager including the Monthly Performance Report.
* Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Commercial, Quality and Compliance.
Skills/Experience:
* Ability to process a high-volume data input to a high level of accuracy
* Responds well to on the job demands and pressure in a fast-paced ever-changing environment
* Ability to understand and apply contractual standards to daily delivery.
* Ability to work alone and self-manage your workload with strong team player skills on joining a small team.
* Great customer service skills
* Previous facilities management experience is preferable