Helpdesk Administrator

Musk Process Services is part of the Edwin James Group, a leading independently owned property and infrastructure support services company delivering integrated building and facilities management services. Our team of over 1000 people works for and with a diverse Blue Chip client base across diverse sectors including Manufacturing, Food, Government and private programs.

We are currently looking for a Contracts Administrator / Helpdesk Administrator�to join our site based team on the outskirts of Kettering, Northamptonshire. (Burton Latimer)

Working as part of a Building Services Maintenance Team you will be responsible for assigning reactive maintenance jobs to our multi-skilled team of building services maintenance engineers.

Key Responsibilities

• Answering helpdesk phone and providing information and updates to internal and client teams


• Responding to update requests via email


• Registering, progressing and closing of the jobs on CMMS systems


• Creating reports daily/weekly/monthly on current performance against SLA requirements reporting issues as required


• Generate purchase orders for materials and subcontractor requirements.


• Inform the Operations Managers of any potential SLA failures.


• Accurate and efficient logging reactive jobs via telephone and email


• Utilise internal reports to drive performance and meet contractual KPIs


• Generation of purchase orders for materials and subcontractor requirements


• Ensure all PPMs are completed within the appropriate timescales.

Skills & Experience

• Excellent customer service skills


• Strong IT skills used to working with MS Packages


• Excellent organisational and communication skills


• Experience of face to face interactions with external contractors as well as key stakeholders

Specific Qualifications

• Previous experience of working on a helpdesk or similar fast paced environment


• Experience of working to strict SLAs & KPIs


• Previous experience of planning / scheduling PPM / reactive works.


• Excellent Customer Service Skills


• Good attention to detail including a high level of accuracy


• Experience of working in a fast-paced environment


• Due to the location it is preferred that the right person will hold a driving license with own transport

What we offer

• A competitive salary and benefits package appropriate to this position


• An opportunity to work in a new team on an exciting contract

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.