Helpdesk Administrator

Helpdesk Administrator
Liverpool
�25,000 + excellent benefits
Monday - Friday
My client based in Liverpool is looking for an experienced Helpdesk Administrator to join their team. You will be working on a full-time basis and will be expected to play a key role in their story and join a dynamic market leader at its time of development.
* Providing telephone and ticketing 1st level customer support and triage of support tickets to the relevant support teams/functions across our business
* Assess the impact and urgency of tickets and gather the appropriate information for the type of Incident / Request
* Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA's and that all issues are resolved quickly and efficiently
* Support the Team Manager towards continued improvement of team process and customer experience
* Escalate incidents/requests that cannot be resolved within agreed timescales, whilst maintaining responsibility for ticket management and customer communication throughout
* Proactive and accurate communication to customers on incident and request ticket progress
* Act as a central point of contact between the customer and the company, providing an interface for other functions such as Change Management and Incident Management
You will be working on a rotation one week doing 7-3 and the week after 9-5 with an early finish on a Friday which will depend on your starting hours.
If you feel you have the relevant experience, please apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.