Helpdesk Administrator

Fusion people are actively recruiting for a Plumbing and Drainage business who are looking for a Helpdesk Administrator to work on the service desk dealing with day to day operations based out of their regional office in Kent.

This is a great opportunity to join their friendly team which encourage innovation, collaboration, and most of all a great working environment.

The Role:

Accept incoming calls handling client, sub-contractor, supplier, and field engineer queries/ requests.

Manage work orders from initial enquiry to completion.

Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers.

Source and purchase materials necessary to complete work orders within budget. Co-ordinate materials and engineering resource to meet client our timescales.

Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system.

Raise purchase orders for suppliers and sub-contractors, receipting POs once complete.

Ensure weekly invoicing targets are achieved.

Report contract performance, trends, and issues to the Operations Manager.

Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers.

Assist the Operations Manager with queries and operational tasks as requested

Ensure all KPI set by our clients are meet where possible and escalated internal if not possible.

Qualities of candidate and package:

Experience in a helpdesk environment, Great communication skills with the ability to work to deadlines.

Ability to work under own initiative & self-motivate.

Job Types: Full-time, Permanent

Salary: Negotiable depending on experience.

More information can be provided upon successful application.

Please contact Sam Day from the Bristol Fusion People Bristol office for more details.

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