Helpdesk Administrator

Job title: Helpdesk & Purchasing Operative�

Location: Royal Blackburn Teaching Hospital Blackburn BB2 3HH

Length: 3 months initial contract to extend

Work hour: Full time, Mon-Fri 08.00 - 17.00�

Pay Rate: �11.44/hour PAYE

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Helpdesk & Purchasing Operative on behalf of a well established Facilities Management company on a 3 months temporary contract to perm.

In this role you will be working on facilities management for Royal Blackburn Hospital and run an on site Helpdesk which fields calls from members of ELHT and logs them on a bespoke CAFM system. Some of the other duties will include but are not limited to:

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  To log calls, assigning calls to directly employed labour and sub-contractors

  
  


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  Chasing completion details of jobs and focussing operational service teams on response to customer calls

  
  


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  First point of contact for incoming telephone calls and service requests received by telephone, fax and email.

  
  


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  Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).�

  
  


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  Understand, identify and apply the SLA for each service request and set expectations with customers.

  
  


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  Sort and dispatch calls to engineer, subcontractors and Team Leaders based on the correct skills sets, location and service delivery arrangements.

  
  


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  Work with Team Leaders to re-plan/assign as required to manage workload and priorities of response.

  
  

Requirements for this position:�

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  Good customer service.

  
  


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  Competent in Word and computer literate

  
  


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  Ability to work in a team and under pressure

  
  


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  Ability to work alone if required

  
  


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  Able to multitask

  
  


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  Able to complete ad-hoc admin duties