Helpdesk Administrator Facilities · London

We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.Job Title: Helpdesk Administrator - Facilities ManagementHours: 40 HPWLocation: Longcross, Chertsey, KT16 0EEPosition Overview: We are seeking a highly organized and detail-oriented Helpdesk Administrator to join our Facilities Management team. The ideal candidate will have previous experience in the Facilities Management industry, demonstrating proficiency in raising work orders, purchase orders, obtaining quotes, and managing administrative tasks efficiently. Experience with Elogs or similar facilities management software is highly desirable.Key Responsibilities:Work Order Management:Receive, log, and prioritize incoming maintenance requests and work orders from various stakeholders.Assign tasks to appropriate technicians or external service providers based on skillset and availability.Monitor the progress of work orders to ensure timely completion and satisfactory resolution of issues.Update stakeholders on the status of their requests and escalate urgent matters as needed.Purchase Order Processing:Create and process purchase orders for necessary materials, equipment, and services required for maintenance activities.Coordinate with vendors and suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods and services.Maintain accurate records of all purchase orders, invoices, and receipts for financial reconciliation purposes.Administrative Support:Assist with general administrative tasks such as filing, data entry, and documentation management.Prepare reports, spreadsheets, and presentations to support the Facilities Management team as required.Respond to inquiries and aid internal and external stakeholders in a professional and courteous manner.Utilize Elogs or similar facilities management software to record and track maintenance activities, equipment status, and inventory levels.Train team members on how to effectively use Elogs for work order management and reporting purposes.Generate insightful reports and analytics from Elogs data to identify trends, opportunities for improvement, and areas of concern.Qualifications:Experience in a similar role within the Facilities Management industry.Proficient in raising work orders, purchase orders, and managing administrative tasks efficiently.Experience using Elogs or other facilities management software is highly desirable.Strong organizational skills with the ability to prioritize tasks and meet deadlines effectively.Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels.Attention to detail and accuracy in record-keeping and documentation.Ability to work both independently and collaboratively within a team environment.Certification or training in Facilities Management or related field is a plus.Join Our Team: If you are passionate about Facilities Management and possess the necessary skills and experience to excel in this role, we invite you to apply today. Join our dynamic team and contribute to the efficient operation and maintenance of our facilities.We establishedParetoFacilities Management tocreate the most service focused, customercentric, facilities management company in the UK.Weoperate with anentirely flexible model thatallows us to build our servicesolution around each organisation wepartner with. We believe in account management and our teams are formed ofprofessionals qualified to the highest levels within FM.Weapplyintellect and intuition toourserviceoffering, embracing technology and innovation at everyopportunity,to deliver exceptional service.
Facilities
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London
Helpdesk AdministratorWe established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.Loading application formAlready working at paretofm?Let’s recruit together and find your next colleague.
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