Help Desk Manager

Introduction: The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere. What You Can Expect
Work Type - PermanentLocation - SevenoaksSalary - From GBP37kIndustry - Maintenance Main Responsibilities as a Help Desk Manager
Manage new accounts for the business.Generate reports on clients' accounts.Prioritise engineers for key accounts.Provide briefings to staff on new account customers.Conduct inductions for engineers on account customers.Monitor engineers' performance and account activities.Ensure thorough job documentation by engineers.Ensure continuity of work in the absence of account managers.Monitor engineers' performance and address any issues.Report client dissatisfaction to management.Prioritise and complete client requests promptly.Collect positive feedback from clients' tenants. Experience & Skills Required
Maintenance helpdesk: 3 years (required)Management: 1 year (required) What's in it For You?
Amazing company to work for!22 days Annual Leave + Bank HolidaysHealth Cashback SchemeGroup Life InsuranceAccess to Well-being AppsShared Audible & Kindle LibraryAnnual Salary ReviewsCareer Progression TrainingLength of Service Annual LeaveGym & Retail DiscountsFree Counselling & Advice ServiceHealth Support For further information on this Help Desk Manager role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
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