Help Desk Coordinator

Your new company:

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2018 revenues of $21.3 billion and more than 90,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #207 in 2018. It has been named one of Fortune's "Most Admired Companies" for seven years in a row, including being ranked number one in the real estate sector in 2019.CBRE offers a broad range of integrated services, including transaction and project management; property and facilities management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.

Your new role:

To assist the help desk, by acting as first point of contact for customers, staff and suppliers, contact the help desk to ensure the provision of world-class customer service is offered, to ensure all maintenance requests are dealt with effectively and efficiently.

Key Responsibilities:

• To develop a good working relationship with all members of CBRE staff and client's staff.
• Be the first point of contact for all customer enquiries; escalate concerns of a complex nature to the Supervisor for advice and guidance.
• Log all job requests that are received via telephone onto the central help desk request system.
• Prioritise job requests received through the central help desk request system.
• Ensure all relevant information in order to prioritise and resolve requests is obtained and evaluated.
• Contribute to the development of new works requests into quotations, requesting purchase orders and arranging work in consultation with the customer, and organising the recharge process.
• Monitor work progress and update customers through to completion of work, gather feedback from the team in order to update issues accordingly.
• Log, monitor and resolve routine customer complaints, escalate to the Supervisor those complaints that are, for example, complex, high profile or require support to effectively resolve.
• Collate customer feedback. Raise any issues or concerns with the Supervisor.
• Run reports and analyse help desk data as requested.
• Manage day to day administration and filing as required.
• Meet the contractual SLA & KPI targets.

What you'll need to succeed:

• A good general education is essential.
• Must be tidy and organised, able to prioritise, and deliver within high pressure, business-critical environments.
• IT literate (MS Suite) must be able to use a variety of online systems.
• Good experience and demonstrate a good knowledge of managing workloads.
• Excellent verbal and written communication skills.
• A passion for providing world-class customer service. Excellent interpersonal skills and the ability to build effective professional relationships with colleagues at all levels/ different areas and external stakeholders.
• Be able to maintain confidentiality, and a flexible and proactive approach to teamwork.

What you'll get in return

• 23 days of Holiday
• Training on the job
• Be a part of a successful company and supportive team.
• �13-�13.50 per hour
• Don't work on bank holidays.
• And more...

What you need to do now:

Send me an updated CV or call (phone number removed).

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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