Head of Underwriting Delivery (12m FTC)

At Munich Re Specialty Group (MRSG), individuality is a key driver for our success and innovation. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we are committed to building a strong and inclusive culture where everyone is welcomed and valued for their “own expression of self-identity ”. About usMunich Re Specialty Group (MRSG) is part of Munich Re Group’s Global Specialty Insurance division (GSI). We are known for our dedication to excellence and quality of service provision.As well as operating in the London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including, Singapore,
Labuan
and Dubai.Our group of companies provide solutions covering Casualty, Marine & Cargo, Energy & Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht, Portfolio Solutions and Green Solutions. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable people and businesses to thrive.
Head of Underwriting Delivery
We are excited to be growing our Operations Team and are looking to employ a key leadership role, the Head of Underwriting Delivery. This newly created role will be essential for shaping and leading a newly created team providing services to Underwriting. Operations is an area of growth within Munich Re Speciality Group and there are exciting times ahead as the group continues to invest in people, process improvement, data enhancement and technology.
If you would like to work within a collaborative team environment where you can make a difference, we would love to hear from you.
The role will initially be engaged on a Fixed Term to Permanent contract basis, based in London with travel required to our regional offices in the UK.
The Role
Reporting to the Director of Operations Delivery, this role will lead and continue to shape a newly created team, Underwriting Delivery. This is a new department being established in Operations in line with the overarching transformation goals of Munich Re’s Global Specialty Insurance (GSI) and Munich Re Specialty Group (MRSG) which will evolve and build out over time.You will be working very closely with our Underwriting team and the ability to create a strong,
robust
and collaborative working relationship with our underwriting colleagues is essential.
You will establish, manage,
oversee
and report on, market leading underwriting services being provided by the Underwriting Delivery teams. Your role will include:
Managing the recruitment and training of the team
Managing resources in line with business demand/requirements
Managing and liaising with key stakeholders in Underwriting, Operations, Risk &
Compliance
and other functions, as required
Transitioning (planning and delivery) services into the Underwriting Delivery Team
Maintaining, if not exceeding,
expected
and contractually agreed service levels to support Underwriting in the achievement of its strategic goals
Performance monitoring and reporting of services provided to internal customers in a regular schedule
Continuous improvement of services provided by the Underwriting Delivery Team, leveraging process improvement and technology
We are keen to speak with candidates who have proven experience in creating, leading and guiding high performing service delivery teams. The right candidate will be energetic, meticulously focused on client service delivery and have extensive experience in working in the specialty insurance market in London (Company market and Lloyd’s).Key Skills & ExperienceExperience of managing large teams across several locationsA proven record of positive staff developmentExperience as an Underwriter or part of an Underwriting Team, delegated underwriting and/or underwriting management & oversight.Sound understanding of commercial and specialty insurance markets and insurance operations, including Lloyd’s and Company MarketExcellent organisational, multi-tasking and time management skillsStrong analytical and problem-solving skills and ability to translate into impactful recommendationsConfirmed leadership skills and ability to make decisionsStrong interpersonal communication skills, both written and verbalAbility to work in a fast-paced environment, accommodate multiple priorities, and be adaptive to changeComfortable to switch between big picture and detailAchieve clarity where others see complexityAbility to work as an effective team member, across a diverse group of backgrounds,
geographies
and skillsetsYour career with usAt MRSG, you will find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and moreDiversity & InclusionCreating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all.Working together, we are an employer of choice by building the workforce for today and the future. We make it happen. Together.
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