Head Of Support Services

Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents. The businesses currently in the group are LCB Group, Jeffries Contractors, Cardo South, and A&N Lewis LtdOur multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. Future plans will see this develop into a national footprint.Responsible to: Chief Operating OfficerPurpose: To lead key Cardo Group Support Services functions and teams:· Business Development / Bids and Estimating· Sales, Marketing and Communications· Recruitment.· Other Support Services functions / teams may be included at a later date.You will be a member of the senior leadership team and work collaboratively with senior colleagues.Context: The central Support Services Teams provide services to several subsidiary companies based in South Wales, SW England, Southern England the Midlands. Cardo is a growing business and may expand into other regions.Strategic Leadership· Work with the Chief Operating Officer to help drive the strategic direction of the organisation, contributing to the development of the corporate strategy and policy formulation at strategic level.· Produce business plans for each of the Support Services areas under the line management of the postholder.· Provide clear, determined leadership of delivery of those Business Plans, associated budgets and wider corporate objectives.· Ensure the use of effective management information systems and produce timely and accurate reporting of performance of support services against set metrics.· Work closely with the Executive Director for Operations and other senior leaders to maximise the impact of services for Cardo’s customers and in line with the growth strategy.Team leadership and service provision· Take lead responsibility for the identified Support Services ensuring they deliver against corporate objectives and performance plans.· Provide empowering leadership for the Support Services teams, line managing effectively all direct reports, supporting and developing them to achieve their agreed business objectives, modelling appropriate leadership styles and coaching managers as appropriate to achieve the required outcomes.· Lead the HR team so that they work collaboratively with the Training team so that employees can access appropriate learning and development across the business.Governance· Report on the performance of Support Services and associated issues accurately and in a timely manner via Board monthly Business Review and Senior Management Team papers.· Ensure appropriate policies, procedures and processes in the field of the various specialist support services are in place for the effective operation of all subsidiaries and across Cardo.· Be personally accountable for the management of financial and service quality, risks, and controls of the Support Services teams and the work they carry out.· Oversee compliance with key aspects of the companies Scheme of Delegated Authority.Culture and Value and Behaviours:· Ensure Cardo maintain a strong customer focused approach at the heart of all it does and enable the company to best manage these customer relationships.· Promote the values of Cardo.· Ensure that Cardo’s operational delivery teams receive the necessary assistance and tools from Support Services to enable them to operate efficiently, professionally and in compliance with best practice and the law.Communicating and influencing Working Together· Demonstrates motivational leadership skills that inspire colleagues to work effectively, embrace challenge, and adapt to change.· Commands respect from colleagues both inside the company and from external partners.· Collaborates at a senior operational level to achieve positive outcomes for operational teams and customers.Commitment to Change and Adaptation:· Adapts positively to change, demonstrating personal resilience.· Works under pressure, is able to be responsive to work requests outside of normal working hours and delivers results within tight deadlines.· Drives a culture of continuous improvement and is committed to enhancing skills and knowledge.Driving Positive Outcomes:· Develops and manages demanding performance standards that enable successful achievement of functional objectives.· Proven experience in achieving challenging targets and objectives.· Confident and effective decision-maker.Enthusiasm for Customer-focused Support Service:· Uses data and customer insight to continuously improve services to operational teams / internal customers and external customers.Person Specification1. Degree level education, management qualification or equivalent through relevant training or experience.2. Track record of success in delivering more than one area Support Services to front-line operational teams and for customers in a geographically dispersed organisation / Group structure.3. Leadership and management experience within a complex, dispersed organisation with demonstrable experience of engaging with and motivating multi-disciplinary staff teams.4. Previous strategic leadership role.5. Possesses a high level of written, presentation, and interpersonal skills suitable for various individuals and audiences.6. An understanding of the commercial and service delivery requirements of operational staff and teams.7. Demonstrable experience of successfully managing the conflicting demands of delivering personalised services that are commercially viable and fully compliant with regulatory and professional standards.8. Experience of setting and meeting / exceeding performance goals and standards for separate support services functions.9. Experience of establishing a ‘can-do’ culture to meet the demands of a fast-growth company in a challenging, regulated environment.10. Experience of successful engagement in corporate management and participation in the formulation11. of corporate objectives, policies and strategies, including business planning.12. Knowledge and proven experience of working in partnership with internal and external stakeholders to13. develop and deliver improved services and performance.14. Knowledge of successfully managing performance, of setting and monitoring measures that reflect15. corporate objectives and clients’ goals.16. Knowledge and experience of working with the public sector.17. Ability to use IT as a management tool.18. Able to take on additional Support Services functions and teams as the company grows / reorganises.19. Experience of delivering or managing at least one of the Support Services functions identified.· Experience in managing multiple teams across inter-related departments, ideally gained within a service-related, building maintenance or social housing environment.· Knowledge of current and future challenges facing social housing, including property Maintenance, and understanding of issues and sensitivities.· Experience of managing some or all of the Support Service areas in the remit of this post (see above but including: HR, Business Development, Marketing and Comms, Recruitment, Estimating).· Evidence of promoting equality, diversity, and inclusion in culture, employment, and service delivery.· Proven ability to build effective partnerships.· Understanding of Regulator of Social Housing requirements.· Knowledge of health and safety legislation and understanding of compliance requirements.· Up-to-date knowledge of legislative frameworks and key issues relevant to the post.· Experience of managing acquisitions.Style and Attributes· Personally committed to diversity; treating others with dignity and respect.· Able to command the trust and respect of other leaders in the company.· Able to present a credible leadership style to our internal and external customers.· Strive to continually improve the quality of services provided.· Show determination to achieve targets and objectives.· Define and monitor performance against targets and takes remedial action where required.· Able to challenge underperformance constructively.· Committed to accountability, openness, transparency.· Agile and flexible in responding to operational teams’ requests for support and guidance.Benefits: Up to £90,000 base salary per annum, Pension, Car Allowance (10% of salary)31 days annual leave inclusive of bank holidays and birthday day off.Cardo is an inclusive employer. At Cardo Group we value diversity. We value our differences such as age, gender, LGBT, ethnicity, religion, and disability.We are working hard to building a business that is as diverse and inclusive as the communities we serve. So, whoever you are and whatever your background, we think you will fit right in at Cardo GroupWe also want the best people to join our team so we are currently reviewing the family-friendly benefits that we can offer to our employees.
Company:
Cardo
Job Type:
Full Time
Job Location:
Cardiff
Position:
Head Of Support Services
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