Head of Services/Operations Manager - IT Services

Head of Services/Operations Manager - IT Services 05 March 2024
NG Bailey IT Services
Head of Services/Operations Manager
Leeds (Hybrid)
Permanent/Full Time
Salary + Car/Car Allowance + Flexible Benefits
Summary
We are looking for a telecoms professional with operational management and leadership experience (at a mid-senior level) coming from a distributor, reseller (VAR) or partner background specialising in the telecoms / unified communications industry to join our IT Services Division in Leeds.
Working with the Head of Projects, Account Director, Operational Director, Sales and Pre-Sales teams, the ideal candidate will be responsible for overseeing the Services Management team and Operations Support Centre delivering back-office support to our diverse client base.
You will also have overall responsibility for the engineering field and remote teams delivering Structured Cabling, Voice, WiFi, routing and switching, network security and managed service solutions to our customers in the most cost-effective way.
Some of the key deliverables in this role will include:
Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services.
Support the account team in understanding the wider customer requirements, objectives, and business drivers. always providing a highly professional service to customers.
Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on opportunities.
What we’re looking for:
With your background as a reseller, distribution or partner, you will bring your understanding and have been responsible for the operational delivery of the infrastructure, back office and billing platforms required for UCaaS, CCaaS, Cloud Voice Solutions, Network (LAN / WAN) managed services and connectivity. For example, experience of managing teams responsible for number porting, circuit orders, installs and ongoing billing.
We have an amazing team so your leadership, management and collaboration skills are really important, and you should be able to communicate well at all levels.
Innovation has transformed our business in recent years, so we are looking for people who bring a fresh pair of eyes if there’s better ways to operate.
You must be open and adaptable to change - working in technology our customer solutions don’t stand still so you will have experience of transitioning new products into service.
Commercial acumen is important as you will support the Operational Director on ensuring the business unit continues its focus on customer value, costs and meeting our profit and revenue retention targets.
Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers.
A good understanding of mobile and WAN
Demonstrable ability to achieve targets from account management activities.
Experience of working with field account managers to generate additional contact points and opportunities.
This is an exciting opportunity for the right individual to join us as we set off on our growth strategy to bring your knowledge and experience of best practice from your distributor, reseller or partner background and help us as we transform our business.
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
Salary sacrifice car scheme (Hybrid/Electric Vehicle)
25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
Pension with aleading provider andup to8% employer contribution
Personal Wellbeing and Volunteer Days
Private Medical Insurance (AXA)
Life Assurance
Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
We are a Disability Confident Employer and Gold Standard for the Armed Forces Covenant.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
#LI-Hybrid
About UsWe are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.Fair Processing Notices for Cifas' Databases The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by
[
].
#J-18808-Ljbffr