Head of Service Delivery

I am working with a Global Travel business who are searching for a Head of Service Delivery.We are looking for a Head of Service Delivery to revolutionise the teams and processes and create ONE cohesive team providing 24/7 support QA and supplier contract management for all applications and systems.Currently, support has traditionally involved a very small number of centrally managed and supported applications with regional teams in place providing some local application support, as well as hardware and infrastructure services. However, the number of applications and services in the portfolio is increasing, as is the need to provide end to end testing, follow-the-sun support and to coordinate support around the world with locally-based teams where appropriate.The Head of Service Delivery takes ownership for providing end-to-end and continued support services by following ITIL best practices and supervising day-to-day operational tasks. They demonstrate a strong commitment to Customer Service and a deep knowledge of our clients business as well as strong relationships with the user community.My Global client would like to speak to Service Delivery Managers who would like to take the next step into a leadership position. This role is all about customer impact and change.We are looking to create a unified point of entry for all IT Support services.Ideally you would have come from the Travel industry and although others are considered, a finance or insurance background won’t fit.For a full specification and more information, please make contact asap! Thornton Gregory Ltd.Spicer Studio,5-6 Spicer Street,St Albans,AL3 4PQ
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