Head of Retail Operations, Southern Europe

Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories.What the job does:The Head of Retail Operations, Southern Europe will lead and inspire an exceptional team across the field and artistry population to be the best in the beauty industry in order, delivering market-leading growth to take Charlotte Tilbury to #1 Colour and Skincare brand in all retailers and continually giving the best in market retail offering and consumer experience. Acting as an outstanding brand ambassador and natural networker, The Head of Retail Operations will also be a key interface in between the retailers and the field team to ensure that we are executed and supported as a preferred brand in all doors.
You will be part of the Southern Europe team, reporting to the Brand Director, managing a large team across Field, Education and Pro Artistry.Your main responsibilities/objectives are: Lead, mentor, manage & inspire a team of Regional Sales and Operation managers, Field Sales Managers, Trainers and Artists. Identify & align talent to build successful teams to scale for opportunity. Lead the development and implementation of what it means to be a Team Tilbury artist — what we recruit for and how, how we train, develop, incentivise and retain our artists. Build retail & education strategies to keep our company competitive and innovative. Forecast sell through and productivity targets in close partnership with the Commercial Team, maximising company profit through efficiencies Develop and execute education and incentive plans to engage our artists and retailer casts to achieve sales targets and expand the Charlotte Tilbury brand awareness and customer base Plan, negotiate and lead execution of new product and event strategies through education and artistry teams in close partnership with the commercial, marketing, store design & VM and PR teams Develop strong customer relationships and long-term partnerships, achieving priority positioning for Charlotte Tilbury, support behind key initiatives to drive brand & category results with retailers. Provide market intelligence and vision for the region to the Marketing, Store Design & Commercial teams to help and refine existing strategy as well as support new retailer/door opening Elevate brand awareness through major industry events, makeup trade shows, and clear education messaging.
Extensive experience in sales & retail operations Energetic, dynamic and charismatic. Great communicator and collaborator Inspirational by nature yet self-driven for results
Extensive experience within the beauty sector Operational knowledge with strong people development skills Strong interpersonal, negotiation and presentation abilities Has a confident recommendation and can drive decisions Strong experience of the European market across department stores and specialty channel Strong analytical skills to build accurate data-inspired forecasts. Ability to analyse business identifying key opportunities Strategic thinker and problem-solver Consumer-focused Agile to work in a fast-paced environment, collaborative, curious, hands-on Agile multi- tasker that can prioritize workload Will embody Charlotte Tilbury’s culture & values and be passionate about helping it achieve its goal Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a #dreaamteam are key. Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Even if you don’t tick all the boxes – Apply anyway!Company Benefits: Generous staff discount Generous monthly product gifting 25 days holiday plus bank holidays Hybrid, flexible working Dog friendly office on Monday and Fridays. Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets. Other fabulous benefits such as life assurance, birthdays off work and pension contribution. At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!
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