Head of Resident Operations (Corporate contact center)

Experienced Head of Resident Operations required for an immediate start!3-6 months£400-450 per day Inside Ir35Hybrid working model (London based office)I am seeking a Contact Center leader with a background in Corporate Contact centre for a London based Local Gov Client.You will need to: - support the managers with day to day operations - support with the improvement programme the client have underway - in particular the re-procurement of their telephony platform and roll out of a chatbot. - 'do-the-doing' rather than re-design the programme. - strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.The areas of operational responsibility include;
- Corporate Contact Centre including telephony systems and channel shift - Workforce planning and performance management - Quality assurance and system and service development - Delivery of Resident Experience Programme work streamsIf you feel you fit the above criteria and would like to discuss further, please reach out on 07711373367 or #####
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