Head of Repairs

Head of Repairs – Haringey

Salary: £350.00 per day.

Full-Time (37 hours)

Contract: Three Months – Possibly beyond

Provide leadership and management of repairs teams including planning and administration, DLO, customer feedback team, surveyors and contract management.

Responsible to: Director of Repairs and Maintenance

Key metrics:

-        130 staff

-        £ 6m staffing budget

-        20,000 stock units

-        £4m capital budget

-        £10m revenue budget

Key relationships: 

Internal: Staff and Managers across the business, housing management, Call Centre and ward Councillors.

External: Contractors; professional advisors, and customer groups.

Purpose of the role:

-        To deliver a high-quality repairs service to the residents of Homes for Haringey and council public buildings, meeting organisational customer satisfaction and operational targets.

-        To ensure that a positive Health and Safety culture exists and all relevant legislation especially the Health and Safety at Work Act 1974 and related Approved Codes of Conduct are adhered to by staff and contractors.

-        Working with the Director or Repairs and Maintenance and other directorate staff, to deliver and manage the company’s strategy for the Repairs service including maximising the in-house delivery model where it offers value for money and other service benefits.

-        To be accountable for activities and spend related to delivery of an effective and reliable repairs service across the property portfolio, including residential and non-residential buildings.

-        To ensure that directly employed staff delivering the repairs service meet strategic objectives and commercial targets, to deliver a reliable and VFM service.

-        To ensure that on-going performance management of external contractors used to deliver the Homes for Haringey repairs service meets all regulatory, corporate and performance standards.

-        To assist in promoting a culture within the repairs team which ensures that Homes for Haringey’s vision and values are achieved working across Property and Neighbourhood services to deliver a seamless service to our residents.

-        To undertake robust financial and budget management and monitoring to ensure that services are delivered within budget and can demonstrate value for money.

-        To use analytics to drive performance improvements.

-        Working closely with all departments and residents to modernise and ensure that the repairs service is effective and efficient.

-        A member of the Haringey Repairs Service Management team, ensuring the delivery of Homes for Haringey’s vision, values, and strategic objectives - providing clear direction; support, guidance, coaching; and effective leadership within the HRS management team.  Provide occasional cover for the Repairs and Maintenance Director as needed from time to time.

Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)