Head of Property Management

ABOUT US
The Arch Company is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station buildings and other properties.
The Arch Company is proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.
We're committed to creating a diverse, inclusive, and equitable workplace, so if you're interested in this job but don't meet every aspect of the job description, we’d still encourage you to apply. You might be the ideal candidate for this role, or other positions.
ROLE PURPOSE
We are going through an exciting period of transformation, as we invest significantly in our portfolios and deliver new estate management initiatives.
As a result, we are seeking a proactive, energetic, and pragmatic candidate to join us on our journey as Head of Property Management for one of our London portfolios.
The successful candidate will enjoy working in a fast-paced and dynamic environment. They will guide a team of Property Managers in delivering all property management initiatives within their portfolio. Their goal will be to transform their estates and enhance customer service in line with our overall vision of making spaces for businesses to thrive.
KEY ACCOUNTABILITIES
Lead and line manage a team of 2 to 3 Property Managers who will work with you to deliver all property management initiatives within your portfolio.
Report into the portfolio’s Head of Asset Management regularly, providing updates on performance against objectives, settlement recommendations and proposals for business improvements.
Deliver with your team all property management activities within your portfolio including, but not limited to, service charge, customer onboarding, licences, insurance claims, business rates, breach management and unauthorised occupier removal.
Manage key customer relationships to maximise growth opportunities, customer satisfaction and company reputation.
Identify and implement value-add initiatives beyond routine operations.
Collaborate with the Finance / Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture and CRAR.
Report and resolve all incidents and situations which pose a health and safety risk promptly.
Work collaboratively across departments to achieve the company’s overall objectives and goals, including Operations, Professional Services, Leasing, Development etc.
Manage contractors / agents ensuring services provided are delivered as needed and cost effectively.
Represent The Arch Company at stakeholder / external meetings.
Take on any other related responsibilities necessary to deliver the objectives as the role evolves over time.
KNOWLEDGE, SKILLS AND EXPERIENCE
Essential
Extensive commercial property management experience.
Proven track record of leading a team to achieve targets and deliver results.
Experience in working collaboratively with cross-functional teams to deliver shared goals.
Strong leadership abilities with the proven capacity to lead, mentor, and develop a team of property managers.
Excellent written and verbal communication skills.
Proven ability to manage customer relationships and ensure high levels of satisfaction among customers and stakeholders.
Proactive approach to problem-solving and ability to adapt to evolving responsibilities and priorities.
Desirable
Previous property management experience with a portfolio of high volume multi-let estates with small or medium size businesses as customers.
MRICS.
EQUALITY, DIVERSITY & INCLUSION
At The Arch Company, we're on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are.
We take pride in celebrating what makes each of us unique. When you join our team, you're not just getting a job; you're becoming a part of our part of our friendly and open-minded team, with an important role to play in creating a more inclusive and diverse future.
The Arch Company is an equal opportunity employer, so if you're excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.
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