Head of Projects Transformation The o2 London

Head of Projects & TransformationCompetitive salary5 out of 7 days per weekMedicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)Aviva Digicare - Free annual healthcare checkExclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH's and an additional day off for your birthday
2 days additional leave, following return from Maternity leave during the first year back
Competitive and supportive family benefits
Day off for baby's 1st birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products Role PurposeAre you passionate about delivering exceptional experiences in the world of entertainment and hospitality? Do you thrive in fast-paced environments and have a knack for driving transformative change? If so, we want you to lead our team as the Head of Projects and Transformation for Levy at The O2 Arena.As Head of Projects and Transformation, you will play a pivotal role in driving organizational change and delivering key projects to meet strategic objectives. You will lead cross-functional teams, manage project lifecycles, and implement transformational initiatives to enhance efficiency, effectiveness, and innovation within the organization. Your responsibilities will encompass project planning, execution, monitoring, and stakeholder management to ensure successful project outcomes and sustainable transformation.OverviewLevy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ‘doing the right thing' for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.KEY RESPONSIBILITIESProject Management:Lead the planning, execution, and delivery of multiple projects simultaneously, ensuring adherence to timelines, budgets, and quality standards.Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and risk management strategies.Coordinate cross-functional teams, assign tasks, and facilitate effective communication to ensure alignment and collaboration.Monitor project progress, identify potential risks or issues, and implement corrective actions as necessary to mitigate disruptions.Transformational Initiatives:Drive organizational change by spearheading transformational initiatives aligned with strategic goals and business priorities.Assess current processes, systems, and practices to identify opportunities for improvement and innovation.Develop and implement change management strategies to foster employee engagement, adoption, and readiness for transformation.Stakeholder Management:Build and maintain strong relationships with key stakeholders, department heads, project sponsors, and team members.Communicate project status, milestones, and key decisions effectively to ensure alignment and manage expectations.Address stakeholder concerns, resolve conflicts, and solicit feedback to enhance project outcomes and stakeholder satisfaction.Resource Management:Allocate resources efficiently, including personnel, budget, and technology, to support project objectives and deliverables.Identify resource gaps or constraints and collaborate with relevant stakeholders to address them proactively.Optimize resource utilization and productivity through effective planning, prioritization, and coordination.Performance Measurement and Reporting:Define key performance indicators (KPIs) and metrics to measure project success and transformational impact.Establish regular reporting mechanisms to track progress, analyze trends, and evaluate project outcomes against predefined targets.Provide insightful analysis and recommendations to senior management based on performance insights and lessons learned.PeopleWork closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.Conduct regular performance reviews and talent management / succession planning activity.Ensure effective team communication flows throughout the venue.Ensure that any required training and development is delivered in line with any transformation projects if required.PERSON SPECIFICATIONA person who combines all of the points below and performs in a positive, energetic manner therefore driving buy in from all stakeholders and enjoying the experience along the way.Experienced in the commercial sector, having taken direction, and delivered business transformation programs that enhance guest experience, operational efficiency, and commercial success.Financially astute and understands financial modelling.Displays the ability to be planned and methodical in their approach, with an objective and considered point of view. Strategically focused, someone who engages and contributes to discussions in relation to operational strategy.Project management, experienced in delivering projects and/or complex initiatives in line with time and budget parameters.Deliverance of strategy. Can translate strategy into tangible plans to deliver the vision of change.Analytical approach, data driven in their approach to establishing business solutions, understands and champions the use of data in informing strategic approach.Commercially focused and understands how operating models are built and what levers can be employed to improve performance utilising a data driven approach.Flexible and agile, appreciating need for speed of action and reaction without diluting the quality of results.Strong influencer with the ability to negotiate across multiple stakeholders, demonstrates resilience, tenacity, and presence to enable transformational change to be outcome focused.Problem solver, someone who is able to identify a problem and react positively to this, ensuring the deliverance of the strategic objectives is achieved.Who we are: Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focussed on ‘doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
More about the role: About you: At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
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