Head of Professional Services

Lead the Way as Head of Professional Services at Katchr About KatchrKatchr collaborates with nearly 100 forward-thinking UK law firms, empowering them with our innovative solutions to elevate internal performance management by facilitating faster, easier access to data. With an exceptional customer retention rate of 98% and an impressive Net Promoter Score of 78%, our dedication to long-term customer satisfaction through our high-touch Customer Success program distinguishes us in the SaaS industry.Role OverviewAt Katchr, we are seeking a visionary Head of Professional Services to drive our delivery of tailored solutions for client onboarding and ongoing customisation requests. This pivotal role focuses on developing supplementary services aimed at enhancing the lifetime value of each customer. Reporting directly to Managing Director, the Head of PS will lead and work alongside a dedicated team in elevating our service delivery and technological offerings.Key Responsibilities Develop and execute strategies to deliver exceptional services, accelerating customer transformation and success. Collaborate closely with sales and customer success teams to drive revenue growth through onboarding and implementation services. Gather valuable customer insights to enhance product offerings and drive adoption. Lead and develop a high-performing team, setting and exceeding standards for project completion and customer satisfaction. Manage financial goals and operational metrics to ensure efficiency and profitability. Advocate for high-velocity services delivery, promoting packaged offerings to support customers throughout their lifecycle. Aspirational Elements Technology Leadership: While not a key requirement, an aspirational element of the role includes evolving into a technology leader within the organisation, guiding the future direction of our technological offerings. Customer Engagement: Similarly, while not a primary responsibility, we aspire for the Head of PS to actively engage with customers, fostering strong relationships and driving value beyond service delivery. Ideal Candidate Demonstrated experience in leading and mentoring a team of professionals, preferably within the SaaS or legal tech sectors. Robust technical proficiency in data technologies and services, particularly Microsoft's offerings. Exceptional project management acumen, with a proven track record of optimising service delivery metrics. A “role your sleeves up”, hands-on approach to leadership. What We Offer An exciting opportunity at the forefront of legal tech service provision. The chance to lead and nurture a team of talented professionals committed to excellence. A collaborative and high-achieving organisational culture. A competitive compensation package, including performance-related bonuses. Salary & BenefitsWe strive to create a great working environment that offers not only top merit-based compensation and challenging projects, but also a competitive salary and benefits that actually mean something: Basic salary up to £75k 25 days holiday plus Bank Holidays Plus, for every five years you spend with us, we’ll give you the opportunity totakea sabbatical so you can start ticking off that bucket list A company performance related profit-sharing annual bonus because we believe everyone should share in our successes. Flexible working to help support our busy lives Company pension scheme Most importantly, a warm, friendly, close-knit team of talented people If you've got a modern approach to management and leadership and areeager to contribute to a team making waves in the legal tech industry, Katchr could be the place for you.
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