Head of Planning

Job Description
Head of Planning - Reporting into: Head of events
Responsibilities
Achieving agreed annual revenue and margin targets set by the Sales Director
Quote, win and project manage large scale/multi-day events from initial brief and planning through to
onsite delivery without fault.
Understand client objectives and translate this into an event concept with actionable steps, working
towards a managed deadline, inline with the Social Pantry guidelines
Client management and relationship building with existing clients securing regular repeat growing business
Proactively find new clients with the aim of winning new business.
Lead meetings and communications with internal team throughout the event cycle
Budget and margin management from planning to delivery and post-event reconciliation. Providing regular
budget updates for clients and internal finances insuring set profitability levels and maximising revenue
opportunities, and ensuring all client additions are quoted for accurately.
Arranging venue site visits and creating KP/relevant reports for internal and client review
Sharing post-event feedback in internal debriefs and assessing successes, gather feedback, and identify
areas for improvement.
Reviewing and documenting internal processes and proposing improvements/ streamlining procedures
Support the Head of Events with all EventWorks, Job Sheet and Planner Handbook inductions for new
planners. Where necessary, assist in training junior members of the team to ensure correct implementation
of SOPs
Support the Head of Events with management of the Planners, supporting with 121s where appropriate
and be available to answer any queries and boost team morale and focus
Assisting with onboarding new starters and training of CRMs across the company, updating handbooks and training material.
Ethos & Food
Follow all seasonal, British and catering food trends closely
Understand and appreciate food seasonality throughout the year and the impact on menus and offers
Competition/industry benchmarking ensuring SP are keeping up with the industry
General
Take an active interest in Social Pantry, the progress, growth and positioning of the company and Trust.
Work ethically and as a team member of SP at all times and participate in projects as and when required.
Go above and beyond to support and help other team members at all times.
To work honestly and with the interest of Social Pantry and their teams at all times.
To build up and actively monitor a database of SP clients
Support and uphold Social Pantry`s sustainability policies.
Enact and oversee environmental responsibilities where required.
Consider the impact of all decisions to balance people, planet, and no profit as per our updated Company
Articles of Association: in accordance with B Corp, we have legally committed to using business as a force
for good by:
Creating a material positive impact on society and the environment though our business and operations.
Considering `stakeholder interests` - including our shareholders, employees, suppliers, society and the environment.
SOCIAL PANTRY HQ
You’ll find us at our HQ in Battersea. This is home to our production kitchen, tasting kitchen, tasting
room, and office. It's where our chefs lay their hands on the best seasonal produce and get to work
developing inspiring menus and transforming food waste into food wonders. It's where our office team
put heads together to see clients' dreams become a reality, and where all the planning happens! It's
also where our team share a lot of laughs, celebrate small and big win and enjoy brilliant staff food.
STAFF WELLBEING
We recognise the importance of a well-motivated and energised workforce and we run a culture and
wellbeing programme that includes:
• Volunteer days
• Cycle to work scheme
• Management training programmes
• Supplier visits and team training sessions
• Team dinners, outings and team-building sessions
• Staff lunches, refreshments, and fruit bowls
• Staff F&B discount
To succeed in this role, you will:
• Have a passion for the food and events industry
• Already have knowledge and experience of the London events and venues world
• Have strong visual design skills
• Be a confident communicator
• Have an eye for attention to detail
• Be super organised and forward-thinking planning skills
• Remain calm, efficient and productive in what can be a fast-paced demanding environment
Social Pantry is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Social Pantry is an accredited Ban The Box employer!