Head of Performance Excellence Logistics · InPost London Office Great Titchfield St · Hybrid Remote

Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it? If so, read on, as we’re looking for a Head of Performance Excellenceto join our Logistics team!Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of 5000+ smart lockers, 200+ leading retail partners like Vinted, ASOS, Zara and the launch of our InPost collection points, we’re bringing freedom to anyone with a parcel.On our path to transforming e-commerce delivery in the UK, we’re building an unparalleled group of talent that’s hungry to help us disrupt the industry (find our 2023 annual report here).Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply-chain. We’re a passionate bunch and expectations are high, but we’re team players – collaborating, supporting, and leaving egos at the door.About the role:As the Head of Performance Excellence, you will be responsible for partnering with our 3rd party logistics provider to drive material improvements in the quality and efficiency of warehouse operations and central logistics. You will lead a team of Operations Specialists in the design, iteration, and continual improvement of all aspects of warehouse operations and Central Logistics to deliver quality and efficiency. You will be data-led and structured in your approach and have a proven ability to influence external stakeholders to implement and sustain change.This is an excellent opportunity for a seasoned operator to help shape the future of InPost’s Logistics Operations in the UK while working in a collaborative and entrepreneurial environment. Join us in revolutionizing the parcel logistics industry by delivering real change on the ground. If you thrive on challenges, are relentless in driving continuous improvement for business success, and want to be part of a high-growth scale-up, we want to hear from you!What you’ll be doing:
Deliver Performance Excellence: Define and implement plans for operational excellence in the warehouse; identifying areas for improvement; prioritising, structuring and implementing action plans; and monitoring (quantitatively and qualitatively) results, course correcting where necessary.
Data-Driven Analysis: Use data and defined performance metrics to evaluate warehouse operations, track progress, and make data-driven decisions to enhance efficiency.
Quality Assurance: Ensure that quality and efficiency standards are maintained and continuously improved within the warehouse operations.
Stakeholder management: Foster deep collaboration with our 3rd party logistics provider and build the necessary relationships to get things done.
Team Leadership: Lead a team of Operations Specialists, providing guidance, mentorship, and support to ensure the successful improvement of warehouse operations.
What we need from you: Proven experience in a leadership role within parcel logistics or supply chain operations, with at least 2-4 years in a managerial or supervisory role, preferably in a fast-growing and dynamic environment. Proven results in implementing exceptionally high quality and efficiency standards in operations at pace. Strong analytical and data-driven decision-making skills A strategic mindset with the ability to translate business objectives into data-driven initiatives. Excellent communication skills to effectively collaborate with and influence internal and external stakeholders across different functions and levels of the organization.
We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.We’d be particularly excited to hear from you if: You have worked to build and improve warehouse operations from the ground up (e.g. launching operations or warehouse sites). You have senior-level Carrier Management experience. Apply now and let's shape the future of parcel logistics together.
We love to reward our people for the great work they do: Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per yearMore time for you to relax, explore, and enjoy life. Vitality Health CareStay healthy and happy with our top-notch health coverage. Work from Anywhere – 4 Weeks per yearEmbrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected. Enhanced Parental LeaveWe support you during those precious family moments. Rail DiscountCommute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a 10% contribution from InPost, making your commute more affordable. Volunteering DayTake a paid day to make a difference in your communityMore Perks... Hybrid Working (Role suitability dependent)We innovate, collaborate and optimise by coming together 2-3 days per week in the office The Tech You NeedWork from home like a pro with the right tech set up Perks at WorkSave money on life’s big and small purchases with access to local and national discounts and online classes. Bring Your Dog to Work Day (Every Friday)Make every Friday pawsitively amazing!The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role. At InPost, we love uniqueness. Our strength is our people.We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
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