Head of Performance, Delivery and Diversity

About Us
We were established as a management consultancy in 2010. Over the years, we provided flexible and innovative consultancy support to a wide range of clients from public, private and voluntary sector, with a specialism in health and care workforce planning and development.
We have been delivering apprenticeship training since 2021.
At Community Matters we are dedicated to making a positive impact on the communities we serve. Embracing diversity and encouraging innovation is at the heart of our organisation; Joining Community Matters means contributing to meaningful projects that have a real, lasting impact on our communities. If you're passionate about making a difference and thrive in a collaborative environment, we invite you to explore the opportunities awaiting you at Community Matters. Together, through trust, innovation and quality, we can improve opportunities for all.
The post holder is expected to take ownership of the apprenticeship delivery as a whole; identify problems and issues before they arise, be solution focussed and creative in identifying and developing solutions, and able to mobilise the team when implementing these solutions.
Expert knowledge on apprenticeships including setting up Digital Apprenticeship Service (DAS) accounts, levy arrangements and transfers, apprenticeship standards and frameworks, end point assessments, monitoring delivery and ensuring compliance, working within ESFA rules and regulations, and monthly submission of ILR is essential.
The post holder will report to the Apprenticeship Business Development Manager and ensure that the delivery of apprenticeships is in line with employer needs, demands and expectations.
Previous significant experience of apprenticeship programmes, including training models, assessment practices, working with quality assurance, adhering to regulations, funding models and compliance requirements are also essential.
This is a part time position for 22.5 hours (3 days) per week.
Developing high quality apprenticeship training programmes in response to employer demand.
Creating high quality teaching materials, with the support of tutors/assessors, including presentations, assignments, task sheets, learning logs, videos, articles, resource lists and other materials.
Ensuring that all delivery programmes’ curriculum covers relevant apprenticeship standards fully
Creating a delivery timetable for required modules for tutoring and assessing in line with apprenticeship standards
Keeping a high level risks and issues register and management plan to ensure swift and effective mitigating actions
Undertaking detailed planning to ensure all apprenticeship standards are delivered at a high quality standard, within agreed timelines and to budget
Leading on building the programme in Aptem (current online management portal for apprenticeships)
Introducing additional training modules or approaches to respond to sector/employer specific needs
Training delivery
Supporting line managers and learners for onboarding and throughout the programme.
Managing tutors and assessors for the day-to-day delivery of apprenticeship training. Signing off lesson plans and delivery resources.
Ensuring online learner monitoring systems (currently Aptem) are used effectively by tutors and assessors
Ensuring apprentices’ work is marked in a timely manner with quality and comprehensive feedback as part of the marking process
Monitoring all progress reviews to ensure that these provide a detailed overview of each apprentice’s learning progress
Identifying issues and problems quickly and, working with tutors/assessors, line managers and learners, coming up with creative solutions
Identifying apprentice attrition risks and creating support plans to prevent these
Producing and presenting high quality reports and presentations
ensuring Community Matters delivers all requirements to maintain its status as an approved provider
Capturing all learning and ensuring these are considered for future delivery
Ensuring that EPA requirements are monitored and assessment plans are integrated into the delivery of programmes
Ensuring learners are well prepared for the end point assessment through the programme, and supported to build a high-quality portfolio of evidence
Ensuring Community Matters is ready for any inspection at all times
Supporting up-to-date financial projections for each programme, ensuring tolerance thresholds and viability is constantly tracked and reviewed
Managing ESFA funding claims through ILR submissions, ensuring compliancy and accuracy.
Providing leadership for preparing Community Matters for OFSTED inspections; Ensuring apprenticeships delivered by Community Matters meet the needs of employers, and that the apprenticeships are employer led
Leading the planning, development, delivery and monitoring of apprenticeships ensuring high quality delivery standards
2- Training, Assessment or Quality Assurance award (e.g. 3- Level 4 Award in Education and Training (previously PTLLS)
Leadership and Management qualifications
Project Management qualification/training or equivalent relevant experience
Successful management of projects, with demonstrable achievements
Senior management experience
Excellent communication skills both verbally and in writing
People management and supervision skills
Highly organised with an ability to manage multiple projects in a deadline intensive, multiple stakeholder environment
Excellent IT skills – competent in using office applications including virtual platforms (e.g. Microsoft Teams)
Change management skills
Good knowledge of apprenticeships, standards and frameworks, work-based learning or related programmes, with reference to compliance, management of employer relationship and apprentice data
Good knowledge of Digital Apprenticeship Service (DAS) accounts
Understanding of financial management of apprenticeships
Knowledge of training methodology: Analysis, Development, Design, Implementation/Delivery, Evaluation
Qualities
Flexible and self-motivated
Having a strong sense of time management, including punctuality