Head of Performance Assurance & Business Services

Your new role Head of Performance Assurance and Business Services Part of the regional leadership team you will provide strategic direction to a wide range of colleagues to deliver against our business objectives. The Head of Performance Assurance and Business Services leads an effective programme management office, performance and quality assurance, and efficient business support services for the region, championing continuous improvement and sharing best practice with other relevant functions throughout the organisation. *This role requires UK Security Vetting/National Security Vetting check. Location: Wakefield, Leeds or Darlington with regional and some national travel
What you’ll be leading on
To develop and lead an effective regional programme management office, providing correct governance and control to the regional delivery programmes, ensuring correct milestones, budgets and outputs are met. Ensuring annual plans, budgets and performance reports are created and submitted in line with expected standards, quality, and timescales. Lead the regions Quality Performance Assurance team to deliver a robust programme of audits, ensuring required actions are completed and support the management of a regional suite of contracts in line with correct contractual principles. Ensuring that regional teams understand and fully comply with agreed Operations and wider business quality management systems and governance arrangements.
Lead the regions business support services, delivering high-quality support for the region’s needs whilst driving resource efficiencies. Ensuring all customer, stakeholder and programme delivery related administrative services are delivered in a timely and professional manner. Examples of services include management of customer correspondence, traffic orders, operational fleet processes. . As a member of the leadership team, contribute to the ongoing development of the commercial and strategic imperatives for the region, ensuring it continues to deliver high quality services that meet business and customer expectations. Including, tracking, monitoring, and assuring in-year delivery against planned budgets to timescales and quality. To lead the timely gathering of regional performance related information as well as the creation and distribution of regular performance reports to the relevant stakeholder groups. Champion a culture of continuous improvement across the region by ensuring that performance feedback, continuous improvement opportunities and lessons learned are captured, owned, tracked, and monitored through to delivery.
To be successful you’ll need
Demonstrable ability to lead, engage and inspire diverse teams to a shared vision and ways of working. Proven programme and portfolio management background, ideally with experience of running a Programme/Project Management Office within a large portfolio of projects Excellent understanding of Quality Management Processes, governance structures and quality measurement requirements Ability to create and embed new ways of working to drive business improvement, managing change across a breadth of teams and stakeholders. Demonstrable experience in developing and managing annual financial and resource plans, with proven commercial and financial acumen. Effective stakeholder management skills, including the ability to create, develop and embed strong relationships.
This role requires UK Security Vetting/National Security Vetting check. A bit about us Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys. With a directorate of around 3,500 colleagues, Operations covers a breadth of areas at a regional and national scale. On the frontline, our traffic officers and inspectors patrol the strategic road network 24/7 to keep customers safe. They’re supported by colleagues in our regional operations centres and customer contact centre who manage customer reports, set signs and signals, and alert customers to hazards on the road to help keep everyone safe. Our work though goes beyond operating, maintaining and improving roads. We work collaboratively with colleagues across the business to support enhancements to our network and the systems behind it. Together we also help deliver programmes to provide environmental, social and economic benefits to the people and businesses living and working near our strategic road network. Want to know more? To request a copy of the role profile, please ##### reference number#5121 ABOUT US Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation. Our benefits package
Our total reward package includes basic salary, the potential for a performance related bonus Contributory pension scheme with employer contribution of up to 10% Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
And we are
Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly – offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort
If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:
Right to work check 3 year employment history references DBS criminal record check Social media and adverse journalism check Driving licence check (if applicable) Fit to work questionnaire (for all), followed by a medical check (if applicable)
And finally We reserve the right to close before the advertisement expires
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