Head of Patient Access

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.Our vision is"to EXCEL at patient care". If you think you've got what it takes, help us realise this and join#TeamEliot.Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role furtherWe are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.Job overview
Job Title -
Head of Patient Access
Perm/Fixed Term-Permanent
Interview Date: 17.06.25024
This post may close early due to the high number of applications so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
Careers at George Eliot – ‘Where you make a difference’
Main duties of the job The post holder will be a senior manager with responsibility for the operational management and business planning of the trust’s cancer and patient access agenda.
The post holder will be responsible for ensuring services are delivered in line with relevant policies, protocols and guidance and will take a lead role in providing advice and guidance on patient and client access policies and procedures across the Trust.
The post holder will have responsibility for ensuring elective operational performance and the delivery of key performance targets and quality standards. The post-holder will work closely with the Associate/Chief Operating Officer and will provide direction to Directorate General Managers to ensure that all relevant performance and quality standards are met across the elective care and cancer pathways.
The post holder is responsible for the development of effective ways of working and the creation of strong partnerships and relationships with all stakeholders to support effective management of patient flow is critical to this position. Working for our organisation Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do.
Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking. Detailed job description and main responsibilities The post-holder will need to problem-solve as appropriate, analysing and interpreting a range of highly complex data and then developing and implementing lasting solutions in conjunction with clinical and managerial colleagues.
The post-holder will also be a key member of the operational management team, taking full responsibility for actions and for keeping other team members fully informed at all times. The post-holder will be a key contributor to the development and implementation of the Trust’s corporate strategy and will be responsible for actively supporting the delivery strategic change programmes and working effectively as part of an integrated system of care.Please refer to the Job Description - NP1338 for further informationPerson specificationQualification(s) and Professional TrainingMaster’s Degree and/or equivalent senior management experienceEvidence of continuous professional developmentProject Management (PRINCE 2)Experience and KnowledgeExtensive management experience in a senior management role within the acute sectorProven record of financial management at senior level, delivering on complex budgets including reducing costs, monitoring and determining corrective actionProven track record of managing RTT, Cancer and Diagnostic targetsKnowledge of recent policy developments in the NHSSignificant experience of staff management, including setting of objectives, appraisals, recruitment and disciplinary issuesEvidence of report writing and presentation skills, to include business cases and formal presentations aimed at the Trust board and external stakeholder levelSuccessful delivery of cost improvement programmesSkills and AbilitiesProven leadership and team development skillsProven experience of developing own skills and knowledge and contributing to the development of othersAbility to analyse and interpret complex situations as well as informationFull range of IT skills including spread sheet analysisExperience of dealing with complex issues in an NHS acute organisationAbility to work pro-actively and collaboratively with senior managers and clinical staff, including at times of stressMinute taking skillsKnowledge of Choose and Book (e-referral) system Please note: George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner. Other: The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.Employer certification / accreditation badgesThis post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Name
Frances Golder
Job title
PA to the Executive Operational Directors
Email address
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Telephone number
024 ##### #####
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