Head of Operations

Head of Housing Operations
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
£50,000 - £60,000 per annum, depending on experience
Full-time, 40 hours per week, Monday to Friday
Croydon, Bristol, Southeast
ROLE
As the Head of Housing Operations, you will play a pivotal role in overseeing all operational activities for our client's organisation, managing a diverse portfolio of 2000 properties across London, Bristol, and the Southeast. Reporting directly to the Housing Director, you will lead a dedicated team responsible for ensuring the smooth day-to-day management of housing operations, with a focus on tenant welfare, property standards, and profitability.
DUTIES INCLUDE
Collaborating with the Housing Director to oversee all operational activities.
Managing the day-to-day operations team, emphasising void turnaround, tenant well-being, and property standards.
Identifying opportunities for streamlining business processes and ensuring adherence to established systems.
Translating strategic plans into actionable operational goals.
Defining KPIs to measure operational success and reporting progress to the board.
Driving continuous business improvement and enhancing customer service standards.
Researching cost-saving opportunities and staying abreast of legislative changes in the housing industry.
Developing leadership and coaching programs to enhance employee effectiveness.
Seeking new income streams and fostering positive relationships with stakeholders.
BACKGROUND
Commercially astute with a focus on business improvement.
Strong stakeholder management and communication skills.
Previous experience in a leadership role within a Registered Provider of Social Housing.
Proficiency in digital systems and data-driven decision-making.
Knowledge of litigation and housing law.
Highly motivated with a passion for operational change.
BENEFITS
Company pension scheme.
Wellness programs.
33 days of paid annual leave.
Health Cash Back plan.
Life cover.
Paid sick days.
Does this role sound suitable for you, or someone you know? If so, please send an up-to-date CV to Sean Cloherty at Panoramic Associates so we can discuss further.