Head of Operations - SITECH

Company:Finning (UK) Ltd
Number of Openings:
1Worker Type:PermanentPosition Overview:Reporting directly to the Director of Construction Industries this role will provide strategic and operational leadership for the SITECH business unit in the UK & Ireland.This role is responsible for developing the go-to-market strategy, structuring the team to deliver the strategy, developing and executing an aggressive Annual Operating Plan (AOP) and leveraging the collective horsepower within the entire FINUKI business. You will also be accountable for delivering revenues up to circa £25m, with a significant focus on converting customers to our workflows and ecosystems whilst maintaining high levels of customer experience.Job Description:Major Job Functions:Developing and executing fresh go-to-market strategies for the business, focused on moving from a predominately on-machine technology provider to a bias for off-machine hardware and software, coupled with a healthy service and repair business.Lead the SITECH sales and business development function through a culture of data-based sales management, customer intimacy through excellent account management, coupled with new customer acquisition through a hunting and conquest mentality, all measured on a simple performance tableEnd-to-end operational leadership of the SITECH business unit, striving for continuous improvement opportunities, innovations to drive growth in revenue, margin, inventory reduction, safe working practices, quality improvements etcFull people leadership, including health & safety, talent development and inclusion & diversity of a high-performance functional team.Aligning strategy and execution with Trimble, communicating and holding key relationshipsStrategic medium and long-term intelligence, in-depth industry knowledge and briefing for senior level leadership. Owning and executing AOP and GTM strategy across functional areas of responsibility, including new hardware sales, software subscriptions and aftermarket repairs / field solutions.Responsible for achievement of all targets / performance including – Market Share, Participation, Sales Excellence, Customer Experience, Full Income Statement and Working Capital across all Areas of SITECH. Also responsible for Annual, Quarterly and Monthly Budgeting / Forecasting.New Product Introduction (NPI) including hardware and software, as well as aftermarket innovations, working across all functional areas to ensure opportunities are identified and matched to relevant high-potential customers and their needs.Benefits:In addition to a competitive salary, 25 days holiday, an annual management bonus, life insurance, up to 7% pension, access to the company's share scheme, private medical insurance, and car allowance, you will benefit from:Enhanced maternity and paternity packagesFamily-friendly policies to support working parentsEnhanced flexible working optionsSupport from a team of 40+ Mental Health first-aidersEmployee wellbeing solutionsElectric car scheme (UK)The opportunity to work with your charity of choiceLength of service or recognition awards.Specific Skills:Demonstrable leadership skills with the ability to communicate at all levels of the business and lead through deep collaboration across the business.Strategic thinking, strategic planning and timely strategy executionStrong commercial acumen.High learning agility to absorb new technologies and determine the opportunities and risks.Adept in customer-facing situations with outstanding communication, presentation, negotiation and influencing skills.Time management skills and the ability to prioritize multiple tasks with varying timelines, often under high degrees of pressure.Proven problem-solving and decision-making skills.Self-motivated and ability to work with minimal supervision.The leadership of high-performance teams both within sales and operations.Proven & demonstratable change management skills, comfortable with initiating and delivering change to enable profitable growth.Knowledge:5 years + experience in leading a multi-disciplined business segment or function.Knowledge of customers and competitors within the industries we serve.Distribution organisational awareness.Understands marketing programs in relation to the pricing of the assigned product.Knowledge of logistics, inventory management and related processes.Knowledge across the construction industry.Accountability:Up to x8 direct reports and x55 Indirect reports.Annual sales turnover of over £16m in 2023 growing to +£25m within the 2025 strategic timeframeDevelopment of go-to-market sales and marketing plansManage sales pipeline, from opportunity to execution to maximize growth of off-machine, on-machine, workshop and field repairs, rental and software sales / subscriptions.Achievement of monthly, annually and quarterly sales targets from both a revenue and order intake perspectiveAchieve or exceed annual Trimble targetsAccountable for the development of a sales pipeline demonstrable by maintaining a healthy order backlogManage gross profit and expenses to deliver EBIT target through process disciplineTo drive successful outcomes in all tenders submitted and demonstrably increase participation levelsContribute additional revenues through growth in all possible lines of business – increase Customer Share of WallettManage problem and complaint resolution, providing solutions that improve customer loyalty and reduce risk / exposureAccountable for customer satisfaction measures within the business area, efficient management of customer disputesAchieve zero LTAs through a robust, participative management of health and safety within the businessEducation & Experience:Third-level (ideally degree) educatedExperience in heavy equipment industry for a minimum of 5 yearsAt least 5 years senior level sales or operations experienceExperience in supply chainProficient in Microsoft Office Applications, especially working knowledge with MS Excel and Outlook.IND1At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do
not discriminate
against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical
disabilities. Furthermore,
Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an
adjustment/accommodation
at any point during the recruitment process, please inform your recruiter. About UsAbout UsFinning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.OUR DIVISIONSFinning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
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