Head of Operational Assurance & Compliance

Head of Operational Assurance & Compliance OverviewNorth builds stronger, more reliable networks and creates smarter, more sustainable places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work.Working across four specialist sectors: public service, enterprise, financial service, and defence & justice. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.The work we do at North is pioneering and fun. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view, and we know the power of connecting people, skills and technologies in new and exciting ways.ResponsibilitiesAs Head of Operational Assurance you will be a key member of the Senior Leadership team, reporting to the CEO and with a remit that extends across North.You will be accountable for developing & embedding consistent Operational Assurance policies, controls and assurance frameworks thereby ensuring that North complies with Industry Best Practices and holds expected industry certifications. You will also provide the Executive Team with reports that demonstrate the level of operational & programme maturity across North as well as compliance status : this will achieved via a combination of external certification assessments, internal reporting, a programme of internal spot-checks and ad-hoc inspections.The scope of the role includesManaging & maintaining ISO certifications - ISO9001, ISO14001, ISO27001, ISO45001 and the processes that underpin theseManaging & maintaining other professional & industry best operational practice certificationsHealth & SafetyProgramme and Operational Risk & Issues ManagementData ProtectionDisaster RecoveryBusiness ContinuityContinuous ImprovementThe role will involve travelling to multiple locations, includihg a mix of in-house and outsourced locations.You will also play an important role working with PMO teams across North to promote and embed a consistent set of best practices and templates. You will provide competent advice to the CEO and Executive Leadership Team on all aspects of assurance arrangements and operational legislation and best practices (in particular relating to Health & Safety and sub-contractor management)QualificationsExperience with auditors; either relating to ISO certifications &/or Internal AuditExtensive knowledge and experience of overseeing a diverse assurance function that meets the scope of this role.In-depth knowledge of the relevant ISO standards and a demonstrable track record of successfully achieving / maintaining certifications.Experience working in a multi-location technical installation project business that uses a mix of in-house and outsourced resourcesPreferably Chartered membership of one or more relevant Professional Organisations: eg. chartered member of Institute of Risk Management, Institute of Occupational Safety & Health (CMIOSH), Institute of International Risk and Safety Management (CIIRSM), Institute of Internal Auditors (CMIIA)Preferably a Lean Six Sigma qualified practitioner with proven experience in a leading role, successfully managing and motivating a team and working with diverse stakeholders with a track record of delivering customer focused services.Credibility to influence change across the organisation and provide effective, visible leadership.Highly developed organisational awareness, excellent interpersonal skills, and the ability to communicate, influence and negotiate with internal and external stakeholders.What we offerNorth rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equals opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.
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