Head of Marketplace Development

About the role
Tesco Online is the biggest online grocer in the UK and one of the largest in the world, recently reaching over £6 billion. Digital growth is core to Tesco’s future strategy and this role will be pivotal in defining and leading a key emerging element of that plan, a new marketplace connecting Tesco customers to a larger range of new and exciting products.
The role has exposure to senior stakeholders and would suit someone who is comfortable working collaboratively and cross functionally to define, build, then lead a complex business.
You will be responsible for
In this job, I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Defining the 3-5 year ambitions and direction for the marketplace, including partnering with the Product and UX teams to define the end-to-end customer experience.
- Working with Insight and Commercial teams to define our third-party range expansion priorities in line with Online and Category team strategies.
- Leading the definition of a commercial and legal framework for third-party merchants to sell directly to customers via the Tesco.com website.
- Managing a seller recruitment team; responsible for contacting, negotiating contracts, and supporting the product integration, of a wide range of third-party merchants.
- Working with Quality and risk management teams to define the standards that we will expect our merchant partners to adhere to, and establishing the SLAs and KPIs that we will use to monitor and audit their performance.
- Leading a team of trading and taxonomy managers to ensure the marketplace product selection is discoverable and relevantly promoted to customers to drive sales.
- Leading an online operations team responsible for ensuring the seller content and product information is complete and of high quality, enabling these items to be easily ingested and displayed on the Tesco.com website.
- Transition from ‘build’ into ‘run’ mode at launch to oversee the ongoing expansion and development of the marketplace within Tesco.com
You will need
Operational skills relevant for this job:
- Understanding of online business models and economics.
- Strong strategy development as well as analytical skills
- Ability to bridge between strategic thinking and pragmatic implementation
- Strong project and stakeholder management skills
- Good commercial acumen and understanding
- Strong communication and storytelling skills
- Ability to influence at all levels
- Broad stakeholder management, including executive levels
- Business development and negotiation with commercial partners
Experience relevant for this job:
- Team management and development, ideally of a multi-function team
- Record of effective planning and delivery of cross-functional initiatives
- Demonstrated leadership of an ecommerce, marketplace, or major digital initiative
- Ideally experience in at least two areas of digital development, seller or vendor commercial relationships, ecommerce trading and operations
#LI-SD1
#LI-Hybrid
What’s in it for you
We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:
Annual bonus scheme of up to 45% of base salary
Car allowance of £7,320 per annum
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Buy holiday salary sacrifice scheme (for salaried roles)
Private medical insurance
Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount
LifeAssurance - 5 x contractual pay
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
The right to request flexible working from your first day with us
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
Click Here to read more about the full range of benefits we have available for our colleagues
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern -combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
#J-18808-Ljbffr