Head of IT Service Management

About Service Management.
The Information and Technology Services (ITS) Division is responsible for delivering all IT Services to enable HSE to deliver its strategic and delivery plans. An exciting opportunity has arisen to lead the HSE’s IT Service Management Team. HSE’s IT Services have recently transformed, and we are continuing to build in-house capability to give us the skills and experience we need to take our ambitious business plans forward. You will manage a blend of insourced and out-sourced teams, to maintain and operate a modern IT estate.
As Head of Service Management, you will be responsible for the overall design and delivery of end-to-end IT services provided to the Health and Safety Executive (HSE) ensuring excellent customer service. Our Service Model is based on ITIL (IT Infrastructure Library) best practice principles. The adoption and enhancement of these practices is an on-going priority activity with an ambition to achieve the highest levels of business value through service excellence. There is a need to employ skills specifically aligned with this ambition on an enduring basis to act as the focal point and lead for co-ordination, integration and continuous service improvement; ensuring that our service operations are business driven, customer focused and value for money. You will work under the direction of the Deputy Director IT Operations and will have line management responsibility for the 34 strong service management team.
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