Head of IT Operations

Job DescriptionJob Opportunity: Head of Operational ITSalary: £80,000 per annum + Car allowance + Health BenefitsLocation: Hybrid - Burnely 1-2 days a weekThe Role:We are currently seeking a dynamic Head of Operational IT for a key role within an industry leading consultancy. you will be responsible for leading the Internal IT function as well as supporting key clients with strategy and support.Key Responsibilities:Deliver effective IT Operations Management, adhering to ITIL best practices.Act as a senior supplier for client projects, ensuring minimal service impact.Lead service review meetings, focusing on performance, quality, and process improvements.Define and implement robust monitoring of OLAs, KPIs, and SLAs.Report operational performance issues and risks to the Executive IT Director.Own and maintain IT Operations service BCP and DR plans.Manage the finance budget for the service, including reporting and planning.Ensure adherence to IT and Corporate policies and maintain IT roadmaps.Essential Skills and Attributes:Strong knowledge of Service Management Delivery, particularly ITIL.Minimum 10 years in the IT industry with at least 5 years in a senior IT operations role.Experience managing IT Service/Operations environments.Broad understanding of both infrastructure and application delivery.Excellent stakeholder and relationship management skills.Proven supplier management experience.Exceptional presentation skills to engage senior leaders.Get in touch if you'd like to know more!
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