Head of IT Operations (MSP)

The company Major IT & Digital are delighted to be working on an exclusive arrangement with one of UK’s leading IT and telecom business based in the Derbyshire area.Working for a well-established business with over 20 years industry experience, achieving a UK turnover in excess of £10m with continued growth and expansion plans.The roleYou will be report directly into the company director and manage a number of key departments including solution delivery, service desk teams, installation and maintenance including project management teams.This is a key position to ensure the day-to-day delivery of both my clients IT & telecoms solutions whilst working closely with other internal teams to ensure the business meets agreed targets and exceeds service level agreements.The person Responsible for 3 direct reports (senior level) including operational management of the service desk and technical engineering teams A solid understanding of management experience including a good knowledge of the IT (managed services) industry including service delivery Ability to identify, monitor, and resolve operational customer issues and provide timely status reports Extensive Infrastructure and IT Operations (service and installations) background with previous hands-on experience On-going technical progression and championing a learning culture within the team Develop and implement a robust continuity management plan, evaluating risks and ensuring critical business processes are supported Proven experience of creating a Service Delivery function to align to business strategy and ITIL principles Ability to monitor service performance metrics and key performance indicators (KPIs) and take a proactive approach Strong people management skills with the ability to lead and motivate technical teams A solid understanding of both infrastructure and networking, including cloud computing, VOIP and telephony systems A self-motivated individual, that adopts a learning culture across the business Ability to travel to customer premises when required.*Please note eligibility for UK SC level security clearance is required*
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