Head of IoT Customer Success

About Our ClientThe organisation is a leading player in the industrial and manufacturing sector, offering innovative IoT solutions to a global clientele. With a workforce of over 500 individuals, they are committed to improving efficiencies and productivity for their customers. Job DescriptionAs the Head of Customer Success, you will play a pivotal role in shaping and executing our sales support and customer engagement strategy. You will develop and lead a team of IoT Sales Support Specialists focused on the CSL product portfolio, providing best in-class sales support and customer onboarding. Additionally, you will oversee the Business Support team, managing functions such as service provisioning, CMP management and pricing/tariffing, revenue/cost assurance, and commercial data analysis for our estate of 3M+ customer connections. The Successful ApplicantA successful Head of IoT Customer Success ideally you will:University education in business and/or equivalent experience.5+ years of proven experience in customer success, account management, or a related role. Experience of the IoT marketplace would be beneficial.Commercially minded with proven ability to analyse/articulate and provide presentations to senior stakeholders.Ability to thrive in a fast-paced entrepreneurial work environment. Must possess strong communication skills, a strong work ethic, high energy, enthusiasm.Capability to innovate and 'think out of the box' to deliver products and solutions which meet customer requirements.Able to deliver to tight times scales and to quickly identify innovative, pragmatic, and cost-effective solutions to process/product/customer issues. What's on OfferCompetitive salary with annual bonus and additional benefitsGenerous holiday leaveAn inclusive and innovative company cultureThe opportunity to work with a team of experts in the IoT sectorWe encourage talented individuals looking for a rewarding career in the Industrial / Manufacturing sector to apply. This is a great opportunity to contribute to a company that is shaping the future of the industry with its innovative IoT solutions.
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