Head of Integrated Client Delivery

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Head of Integrated Client Delivery Apply
locations
London
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R1054456
Job Title:Head of Integrated Client DeliveryJob Description: A BIT ABOUT US Dentsu Creative is dentsu's sole global creative network. We are in the business of sustainable brand transformation through the magic of applied creativity. Named Cannes Lions Agency of the Year in 2022 DC is made for integration with Dentsu's Media and Merkle networks. With 9,000 creatives across the globe DC is primed to deliver ideas that create culture, shape society, and invent the future. HEAD OF INTEGRATED CLIENT DELIVERY We are looking for a Head of Integrated Client Delivery. You will lead and support integration, and an agenda of continuous improvement. Partner with capability leads to develop business solutions, reengineer processes, and identify opportunities to leverage existing offerings, technologies, and automations.Working in partnership with the leadership team to support agency vision, driving growth and margin improvement. Bringing a new level of operational rigor and transparency to the running and management of our clients.
RESPONSIBILITIES
Supports with the development and implementation of operational transformation plans and associated margin improvement, cost to serve, service and product delivery, including focus on adoption plans and roll out Sequences operational improvement across capabilities to release value through design and delivery thinking across, people, process, data and technology changeStructures, connects, and integrates a UK approach to delivery, with rigour, discipline, and quality. Holding the UK offices and capabilities to account to delivering on time, to quality and benefit value KEY FOCUS AREAS Defining, implementing, and then leading a new client delivery team, combining traditional account management and project management role typesOperational oversight of business leadership team e.g., business leadership resourcingWorking with capability stakeholders to develop and implement process to deliver the new operating model set out by the ELT, in pursuit of our fast currents for growthWorking with Head of Resource Management and Head of Production Delivery in driving operational strategic pillars, as set out by dentsu UK&I group operational strategy WH
A
T YOU WILL BRING Robust practical experience of Client Leadership / Account Management operational needs, processes; along with the ability to be client facingProven social first expertise across all aspects of creative and production requirementsProven understanding of key capability areas and their specific needs including but not exclusively: brand, creator, content, experiential, entertainmentAbility to run teams across locations to drive excellence and inspire new thinkingProven track record in developing and embedding new processes as part of a wider culture change transformation WORKING WITH US Joining Dentsu Creative, you will be part of a creative network, delivering ideas at the intersection of brand, culture, and commerce. In an age when brands are built and grown in altogether new ways we espouse humility alongside practical flexible problem solving.On your journey you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.
INCLUSION AND DIVERSITY We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.Location:LondonBrand:Dentsu CreativeTime Type:Full timeContract Type:Permanent
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tailored to your interests and be first in line for new opportunities. We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.
An invitation to… team without limits.
We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way! An invitation to… be a force for good. Sustainability is vital to our business and an important area of focus for our clients. We are leading the way for our industry as we discover new ways to help build a more sustainable planet.An invitation to… dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.
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