Head of Information Technology

The Head of IT Operations is a key and central role within the IT Infrastructure team and will partner with all of our business areas as well as the IT Systems team to ensure a robust IT service is established and maintained, is customer focused, and all initiatives are appropriately supported.The role of the Head of IT Operations is to support the Director of IT by delivering the IT Infrastructure strategy to the business, leveraging relationships both within the IT and PMO organisation and the wider business. The Head of IT Operations will assume line management responsibilities for the Infrastructure delivery teams (Regional Engineers and Infrastructure Engineers) and will carry out “front-of-house” activities for the technical leads (Network Architect, Cloud Architect and Head of Security) ensuring that there is always a clear interface into the Infrastructure team from other parts of the business.The Head of IT Operations will also play a key role as the day-to-day Infrastructure stakeholder in the DX Programme.Report To: Director of IT (Infrastructure)Direct Reports: Regional Engineers; Infrastructure EngineersKey Skills & ExperienceCommunication & RelationshipsRelationships With Key Stakeholdersattend appropriate business meetings and forums to represent ITthe business on internal ITthe relationship between the business and IT and act as an ambassador for ITmonthly KPI reports to business on IT service and project statusesthe
Department/Division familiar with the Business Strategy and key objectiveshow the Business Strategy operates including key business processesthe key challenges and issuesbusiness requirements and identify how IT can support theseDemand Managementthe focal point for all IT Infrastructure needs, channeling requirements to the correct area as needed (e.g. transactional IT to service desk; projects to PMO)the Director of IT by acting as the eyes and ears for IT in the businesscurrent and future demand for IT servicesthe business through any change management activityService Assurancethat IT services are meeting the needs of the businessfeedback on IT services from the businessin managing the relationship with 3rd party suppliers to ensure that the business is receiving the best possible service and pricing for services obtainedthe innovation processopportunities for business improvementto spread innovation throughout the business by sharing innovative ideas between departmentsinformed of innovations within IT particularly where this relates to technology and softwareBusiness Change ManagementAct as the day-to-day stakeholder for IT in the DX programmeSend me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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