Head of Human Resources

Chiltern Railways Head of Human Resources London
Chiltern Railways are responsible for operating a rail service from London Marylebone through to Birmingham, with many stops in-between around the Buckinghamshire and Oxfordshire areas. We're on the hunt for a dynamic Head of Human Resources who thrives on delivering top-notch HR services that could help fuel our business success! This role is a core member of the Chiltern Senior Leadership team. It provides cross-functional leadership to the business with responsibility for introducing, implementing and sustaining the HR strategy for Chiltern. A key contributor to the wider Chiltern business strategy, championing a performance culture driven through our 5 strategic pillars: Customer Experience, Service Delivery, Financial Performance, Safety and People. This role collaborates and influences internally and externally to deliver our People vision of creating a high-performing culture, made up of diverse and engaged colleagues, proudly working together to deliver the Chiltern Vision every day.
Key Accountabilities
Deliver holistic HR strategy, plans and actions that are integrated with business objectives and ensuring business goals and metrics are met and driving a high-performance culture through coaching and engagement with business leaders.
Lead and develop a team of 9 HR professionals spanning HR Operations, HR Systems, HR Business Partnering/ Advising and L&D to deliver exceptional value-add services, whilst influencing excellent service delivery from our HR Shared Service partners.
Enabling, embedding, and sustaining business change, from organisation design and development to identifying and nurturing talent interventions and capabilities, and leading cyclical talent, performance, and reward activities.
Drive Chiltern's ED&I agenda, ensuring the FREDIE model underpins everything we do.
Develop KPls and people management insights that enable trend tracking for effective management, enhanced workforce and future planning.
Build and maintain good relations with TU colleagues and ensure that terms and conditions and collective agreements are supportive of business need and achieve change as necessary.
Oversee development and deployment of policies and procedures that support the effective and efficient operation of the business.
Keeping up to date with the latest HR practices, laws, and regulations, and applying this knowledge to ensure compliance, promote best practice and risk management.
Collaborate and share insight and best practice within Chiltern, across Arriva Group colleagues and at industry forums driving continuous improvement effective solutions and knowledge sharing.
Role model Chiltern's values and leadership mindset.
Experience:
Significant experience of working as a senior HR professional or as a senior manager with significant people management experience, in an operational, matrix organisation. Experience of working with senior leaders on a range of business/ people issues - strategic to operational. Experience of leading and influencing new initiatives and rolling out new ways of working. Good knowledge and understanding of HR practices across the employment life cycle. Good understanding of employment law. Good technical knowledge of change management models and theories. Experience of conducing diagnosis, analysing findings, generating options and building commitment to solutions. Degree or equivalent. MCIPD qualified (or equivalent), with significant post qualification experience.
Skills/Behaviours:
Strong interpersonal, communications, influencing and negotiating skills
Ability to establish rapport and credibility at all levels within the organisation
Proactive and flexible
Pragmatic in approach
Strong presentation, data interpretation and report writing skills
Demonstrates strong commercial/business led approach to problem solving
Previous experience with 0365 products
Able to travel across network to our different locations
Willing to support and engage with colleagues through 'frontline days'
Benefits
All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
Active staff are also entitled to residential and duty standard class travel on all of the above services
Enhanced Pension Plan
Arriva Village - access to online benefits and discounts
Cycle to Work Scheme
Employee Assistance Plan
Physio Line - We offer complementary 24-hour physio for everyone
Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
We offer 25 days annual leave as well as statutory holidays
Flexible working Support - Peer Support, Samaritans, and Railway Chaplains
The role has a bonus incentive of up to 20%. (based on 10% personal performance and 10% company performance) At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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