Head of HR and Training

CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Whilst our range of services has grown, car parking/traffic management, HVM and security/stewarding represent our core areas of expertise.
We set out on our first ever contract in 1994. Since those early days we’ve added numerous prestigious clients to our portfolio and now provide a range of services to some of the UK’s most memorable sporting and entertainment events and venues.
With our wealth of knowledge and experience of the event industry, we fully understand the complexities of major events and greenfield site operations, where an irregular event calendar, numerous ingress and egress patterns, varying staffing levels and continued innovation all add to the challenge.
With around 100 permanent employees and a database of 1,500-2,000 casual staff, we pride ourselves on being able to adapt to the varying demands placed at each of our venues and ensuring that the same high quality service is delivered for all, whether attended by 100,000 or 100 visitors. Big enough to do the job, small enough to care!
We are currently seeking a Head of HR & Training to be accountable for leading and managing the HR function within CSP; to be responsible for delivering key areas of the people management strategy; and to be accountable for leading the development training function, which includes oversight of the accredited CSP Training Centre.
The Head of HR & Training will take ownership of the creation, management and implementation of all HR processes and procedures for CSP’s expansion and continual improvement. The role focuses on delivering excellence across all employment relations activities – the performance management cycle, employment relations, compensation & benefits, contracted recruitment and delivery of development training. You will act as and be a respected and trusted HR leader, providing commercial HR advice and guidance at all levels. The Head of HR & Training will also be a focal point for building and nurturing a CSP ‘one team’ culture and ethos.
A full role profile is available.The role can be based at either the Head Office at Watford or our office at Liverpool. Regular travel to Head Office is likely to be required, however, particularly in the early days following appointment. Although this is a permanent role, a term appointment will be considered, with a view to conversion to permanency.
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